Sarah Hernandez
Rutland,ND
Summary
I am a results-driven administrative professional with extensive experience in streamlining operations and enhancing organizational workflows. Skilled in calendar management, event coordination, and confidential information handling, contributing to increased executive productivity and operational success. I am currently looking for a new opportunity to grow with a company that shares my strong beliefs in caring for the people that have helped made this country what it is today.
Overview
16
16
years of professional experience
Work History
Personal Assistant
Lakeview QSP
Rutland, ND
01.2023 - Current
- Managed daily scheduling and calendar coordination for executive staff.
- Facilitated communication between departments to streamline operations.
- Organized events and meetings, ensuring all logistics were efficiently handled.
- Maintained confidential files and sensitive information with accuracy and integrity.
- Developed and implemented office procedures to enhance workflow efficiency.
- Assisted in project management by tracking deadlines and deliverables.
- Conducted research to support strategic planning initiatives within the organization.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Maintained confidentiality, handled sensitive information with discretion and integrity.
- Facilitated project completion, coordinated with cross-functional teams to meet deadlines.
- Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
- Streamlined communication, acted as primary point of contact between executives and internal/external stakeholders.
- Increased efficiency with organization of travel itineraries, ensuring seamless business trips.
- Enhanced executive productivity by managing complex calendars and scheduling high-level meetings.
- Boosted team morale, organized team-building activities that fostered positive work environment.
- Reinforced brand consistency, oversaw updates to company website and social media profiles.
- Improved document management, established systematic filing system that accelerated information retrieval.
- Streamlined office operations, implemented digital filing systems to reduce paper use and improve accessibility.
- Improved organizational culture, initiated wellness program that promoted work-life balance.
- Optimized expense tracking to ensure budget compliance, regularly reviewed and reconciled financial statements.
- Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
- Reduced operational costs, negotiated with vendors to secure competitive rates for office supplies.
- Bolstered executive decision-making, conducted preliminary research on potential business ventures.
- Contributed to strategic planning sessions, prepared comprehensive meeting minutes for future reference.
- Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
- Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
- Created and managed office systems to efficiently deal with documentation.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Manager
the Lariat Bar
Rutland, ND
01.2015 - 08.2024
- Led daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored 8 staff, fostering a collaborative team environment.
- Developed and implemented staff scheduling systems to optimize labor resources.
- Managed inventory levels, reducing waste through effective stock control practices.
- Enhanced guest experiences by implementing new bar service protocols and menu updates.
- Coordinated promotional events, increasing customer engagement and sales revenue.
- Analyzed customer feedback to improve service quality and operational efficiency.
- Oversaw compliance with health regulations, ensuring a safe environment for patrons and staff.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Kitchen Manager
The Rutland Cafe
Rutland, Nd
07.2010 - 11.2015
- Oversaw daily kitchen operations, ensuring adherence to safety and sanitation standards.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Trained and mentored 5 kitchen staff on food preparation techniques and service efficiency.
- Implemented new menu items, enhancing customer satisfaction and dining experience.
- Streamlined kitchen workflows, improving overall productivity and meal delivery times.
- Collaborated with 10 suppliers to source quality ingredients while managing cost controls.
- Conducted regular performance evaluations, fostering professional development among team members.
- Developed training programs that improved staff retention and culinary skills across the team.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with the 4 front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
- Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
- Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
- Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.
- Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
- Collaborated with management to develop strategies for increasing restaurant profitability.
- Coordinated with front-of-house staff to ensure seamless service delivery during peak hours.
- Conducted regular training sessions on food safety and allergen awareness, enhancing staff knowledge and customer trust.
- Boosted team morale and performance through effective leadership and training programs.
- Continuously updated kitchen equipment and technology to improve cooking efficiency and food quality.
- Optimized food presentation and plating techniques, elevating overall dining experience.
- Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
- Enhanced dining experience by introducing themed culinary events and specials.
- Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
- Negotiated with suppliers to secure high-quality ingredients at cost-effective prices.
- Initiated community outreach programs, including cooking classes and food donation drives, to enhance restaurant's local reputation.
- Reduced food waste significantly, carefully managing inventory and implementing sustainability practices.
- Enhanced kitchen efficiency by streamlining meal preparation processes.
- Created diverse and appealing menu, catering to wide range of dietary preferences and allergies.
- Improved customer satisfaction with timely and accurate food delivery.
- Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
- Maintained meticulous records of health inspections, consistently achieving high scores.
- Streamlined ordering process, minimizing errors and increasing kitchen productivity.
- Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
- Implemented customer feedback system to gather insights and improve dining experience.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Coordinated with catering staff to deliver food services for special events and functions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Developed unique events and special promotions to drive sales.
Education
High School Diploma -
Milnor Public School
Milnor, Nd05.2010
Skills
- Time management
- Multitasking and organization/attention to detail
- Customer service
- Strong work ethic & communication skills
- Creative thinking capacity
- Dedicated team player
- Appointment scheduling
- Discretion and confidentiality
- Scheduling
- Microsoft office proficiency
- Flexible schedule
- Calendar management proficiency
- Travel coordination
- Office supply management
- Multi-line phone proficiency
Timeline
Personal Assistant
Lakeview QSP
01.2023 - Current
Manager
the Lariat Bar
01.2015 - 08.2024
Kitchen Manager
The Rutland Cafe
07.2010 - 11.2015
High School Diploma -
Milnor Public School