Sarah Herner
Louisville,KY
Summary
Senior professional with proven track record in leading teams and driving operational efficiency. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Manager
Gap, Inc.
11.2023 - 05.2024
- Interim Senior Manager for maternity leave employee. Led the development and execution of internal and external HR communication strategies.
- Managed key global initiatives, including policy formation, and organizational change communications.
- Collaborated with senior leadership to align messaging with strategic goals and enhance global employee adoption rates.
- Led cross-functional teams to develop and implement strategic initiatives enhancing operational efficiency.
- Streamlined project management processes, improving timelines and resource allocation across multiple projects.
- Systems used: Workday, Mailchimp, Sharepoint
Senior Program Manager
Indeed
10.2021 - 10.2023
- Reported to the VP of Total Rewards to oversee and optimize operational processes and programs.
- Drove the implementation of global HR strategies, including salary transparency and enhanced benefits.
- Managed complex, sensitive programs, including departmental budgets, headcount, OKRs, and executive presentations.
- Led cross-functional teams to deliver complex programs on time and within budget.
- Developed strategic project plans aligning with organizational goals and resource allocation.
- Mentored junior program managers, enhancing team capabilities and performance outcomes.
Senior Project Manager
Indeed
03.2020 - 10.2021
- Directed global R&D programs such as Performance Management and Indeed University, handling budget management and sensitive employee data.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed and implemented strategic project plans ensuring alignment with organizational goals.
- Streamlined project workflows, improving efficiency and reducing turnaround times for deliverables.
- Collaborated with stakeholders to define project scope, objectives, and resource requirements.
- Utilized project management software for tracking progress, reporting status updates, and ensuring accountability.
Senior Technical Project Manager
Farm Credit Bank of Texas
01.2017 - 01.2020
- Managed core team and the implementation of a new SaaS software for the consumer lending division, overseeing end-to-end integration and user experience.
- Led a cross-functional team and 2 project managers to ensure seamless system deployment and integration.
- Improved operational efficiency and customer satisfaction through effective project management and system enhancements.
- Developed and implemented project management frameworks to enhance operational efficiency across departments.
- Led cross-functional teams to deliver high-impact technical projects on time and within budget.
- Facilitated stakeholder meetings to gather requirements and align project objectives with business goals.
Senior Process Improvement Analyst
Fifth Third Bank
01.2012 - 01.2016
- Led risk-based process mapping initiatives to identify gaps in regulatory compliance and eliminate process inefficiencies.
- Conducted comprehensive time studies, policy reviews, and process mapping to enhance compliance and streamline operations.
- Collaborated with cross-functional teams to redesign processes, improve operational efficiency, and ensure regulatory adherence.
- Analyzed operational workflows to identify inefficiencies and recommend process enhancements.
- Collaborated with cross-functional teams to implement strategic solutions for improved service delivery.
- Developed and maintained documentation for process improvements, ensuring clarity and compliance.
- Facilitated training sessions to educate staff on new processes and systems, promoting best practices.
Education
Master in Business Administration -
Xavier University
Cincinnati, OHBachelor Degree - undefined
University of Kentucky
Lexington, KYLean Six Sigma Blackbelt -
BMGI
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Operations planning
Certification
BMGI
- Lean Six Sigma Black Belt, 2016
University of Texas
- Project Management Professional, 2021
Timeline
Senior Manager
Gap, Inc.
11.2023 - 05.2024
Senior Program Manager
Indeed
10.2021 - 10.2023
Senior Project Manager
Indeed
03.2020 - 10.2021
Senior Technical Project Manager
Farm Credit Bank of Texas
01.2017 - 01.2020
Senior Process Improvement Analyst
Fifth Third Bank
01.2012 - 01.2016
Bachelor Degree - undefined
University of Kentucky
Master in Business Administration -
Xavier University
Lean Six Sigma Blackbelt -
BMGI
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