Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarah Herrera

Orange Park,FL

Summary

Dynamic professional with experience at Springhill Suites By Marriott, excelling in effective communication and strong organization. Proven ability to enhance student engagement through positive reinforcement strategies as a Substitute with Kelly Services. Skilled in recordkeeping and fostering inclusive environments, leading to increased participation and academic success.

Developed strong communication and organizational skills within the educational environment, seeking to transition into a new position. Demonstrated ability to manage diverse groups and adapt to various situations while maintaining effective operations. Looking to apply these transferable skills in a different setting.

Overview

11
11
years of professional experience

Work History

Substitute

Kelly Services
08.2024 - Current
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
  • Followed classroom plans left by the teacher to continue student education and reinforce core concepts.
  • Increased overall class participation by fostering a positive and inclusive learning environment.
  • Assisted struggling students through one-on-one sessions, leading to increased academic success.

Hotel Front Desk Receptionist

Springhill Suites By Marriott
08.2014 - 03.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing the check-in and check-out process.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Balanced hotel accounts and resolved discrepancies.

Education

Communications

University of North Florida
Jacksonville

Skills

  • Student engagement
  • Effective communication
  • Positive reinforcement
  • Cultural sensitivity
  • Strong organization
  • Scheduling appointments
  • Team support
  • Reception duties
  • Professional telephone etiquette
  • Recordkeeping skills

Languages

Spanish
Elementary

Timeline

Substitute

Kelly Services
08.2024 - Current

Hotel Front Desk Receptionist

Springhill Suites By Marriott
08.2014 - 03.2015

Communications

University of North Florida
Sarah Herrera