Sarah Hershberger
Orlando
Summary
Hardworking and reliable employee with strong ability in communication. Offering a hard work ethic and outgoing personality. Friendly worker known for maintaining excellent service levels in busy times. Highly organized, proactive and punctual with team-oriented mentality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Lifeguard
Walt Disney World Resort
03.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Mentored new hires, resulting in stronger staff development and increased productivity to support their professional growth.
- Improved overall guest experience by proactively anticipating needs and offering assistance before being asked.
- Elevated overall guest experience by recommending local attractions or dining options tailored to individual interests.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Hostess/Server
Walnut Grill
04.2017 - 02.2023
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Provided exceptional service to high volume of daily customers.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Marketing Assistant
Capstone Real Estate Investments
01.2022 - 12.2022
- Created new images, marketing copy and graphics to support successful marketing efforts.
- Updated web pages and social media profiles to reflect proactive strategies and engage customers.
- Stayed up to date with industry trends and customer needs, maintaining client revenue streams.
- Managed and executed social media strategy, coordinating posting and engagement efforts.
- Gave property tours to potential residents
- Answered phone calls at the front desk
- Kept the workplace clean and completed opening and closing tasks each day
- Updated spreadsheets with statistical, financial and non-financial information.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
Hostess/Seater
Walt Disney World Company
04.2022 - 08.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Took reservations, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
North Hills Senior High School
Pittsburgh, PA05.2019
Skills
- Multitasking and Prioritization
- Attention to Detail
- Flexible and Adaptable
- Reliable and Trustworthy
- Hardworking
- Social Media Marketing
- Verbal and Written Communication
- Lifeguard certification
- Leadership Qualities
- Team Collaboration
Timeline
Lifeguard
Walt Disney World Resort
03.2023 - Current
Hostess/Seater
Walt Disney World Company
04.2022 - 08.2022
Marketing Assistant
Capstone Real Estate Investments
01.2022 - 12.2022
Hostess/Server
Walnut Grill
04.2017 - 02.2023
High School Diploma -
North Hills Senior High School