Sarah Hesley
Strongsville ,OH
Summary
Dedicated beauty professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Independent Business Owner / Hairstylist
Sarah Nicole Hair
North Royalton, OH
01.2016 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained 96% returning client retention by using forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintain 80% productivity rate behind the chair.
- Developed positive reputation through commitment to customer satisfaction and strong client relationships.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Established, optimized, and enforced business policies to maintain consistency and high-quality standards for salon operations.
- Applied performance data from Vagaro online software to evaluate and improve operations, target current business conditions, and forecast needs.
- Input income and expense details into excel database to track business finances and address variances.
- Communicated with vendors regarding back order availability, future inventory, and special orders.
- Frequently studied market to stay informed of new industry trends.
- Developed marketing content such as emails, promotional materials, and advertisements for social media.
- Generated interest in new and upcoming product and service releases by managing social media accounts.
- Promoted business via social media to generate leads and maximize brand identity, increasing visibility by 137%.
- Answered constant flow of customer inquiries with 95% response rate.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Salon Educator
Unite Hair
05.2017 - 04.2020
- Provided instructional handouts, texts, audiovisual aids, and other materials to facilitate learning.
- Presented lectures and discussions to increase stylists' knowledge and competence using visual aids such as physical products, charts, and slides.
- Kept updated with developments in subject area curriculum, technical and career trends, and teaching resources and methods.
- Established goals for courses with organized outlines and detailed lessons.
- Assisted Regional educator during hands-on training events to improve presentation skills
- Connected instruction to real-world experiences to stylist/salon owners' retail goals to improve sales.
Salon Manager
Ulta Beauty Inc.
05.2010 - 12.2015
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Achieved personal sales goals by upselling products to meet individual needs.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Maintained general appointment calendar and set shift schedules.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
Education
Bachelor of Science - Entrepreneurship
Franklin University
Columbus, OH05.2024
Associate of Arts - General Studies
Cuyahoga Community College
Cleveland, OH03.2020
Skills
- Business Management and Development
- Financial Transactions
- Operational Efficiency
- Pricing Structures
- Business Growth and Retention
- Guest Relations
- Client Satisfaction
- Business Marketing
- Appointment Scheduling and Confirmation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Salon Educator
Unite Hair
05.2017 - 04.2020
Independent Business Owner / Hairstylist
Sarah Nicole Hair
01.2016 - Current
Salon Manager
Ulta Beauty Inc.
05.2010 - 12.2015
Bachelor of Science - Entrepreneurship
Franklin University
Associate of Arts - General Studies
Cuyahoga Community College
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