Sarah Hess
Santa Cruz,CA
Summary
Motivated and adaptable restaurant professional with expertise in Serving, Hosting, and Expo. Takes pride in providing excellent customer service and creating memorable dining experience for restaurant customers with an upbeat, friendly personality tailored to customer needs. Ready to utilize organizational and communication skills in a new restaurant setting.
Overview
5
5
years of professional experience
Work History
Server
The Pastaria And Market
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Expanded wine knowledge through bottle service with extensive wine list.
- Solo served exclusive private events with special tasting menus, expanding fine dining skills.
- Fine-tuned my selling abilities, selling new high-end wines and new specials every day.
- Raised my average spend-per-guest about 25% over time, with better recommendations tailored to individual customer tastes.
- Consistently achieved over 20% tip average, usually averaging around 21.5%
Server, Expo, Host
Makai Island Kitchen and Groggery
02.2021 - 05.2022
- Quickly climbed ranks from hosting and got promoted to aa expo, and then serving position, due to high competency.
- Developed planning skills as a host, fitting customers in while managing long waitlists and reservations.
- Developed delegation and management skills as the expo, managing high-traffic tickets.
- Developed personable social skills and multitasking abilities as a server, consistently working highest-traffic sections while providing attentive service.
Cashier
Pleasure Pizza
08.2020 - 12.2020
- Greeted customers and promptly fulfilled orders while creating a welcoming environment to encourage repeat business.
Cashier
Jake's Pizza of Saratoga
08.2019 - 09.2020
- Swiftly managed to take orders with lines out the door while answering customers on the phone, facilitating doordash, bussing tables, and completing kitchen prep-work.
- Learned to work quickly and efficiently under pressure in a fast-paced restaurant environment.
Order Taker
Saratoga Bagels
05.2019 - 08.2019
- Learned discipline in the workplace at 16 years old, by adapting to early hours with shifts starting at 5:30 AM every day
- Maintained a positive attitude while taking customer orders and communicating with kitchen staff
Education
Bachelor of Arts - Legal Studies And Film And Digital Media
UC Santa Cruz
Santa Cruz, CA06.2025
Skills
- Exceptional customer service
- Cool Under Pressure
- High Energy and Stamina
- Table Monitoring and Turnover
- Tableside Etiquette
- Wine service
- Menu Recommendations
- Food and Beverage Upselling
Timeline
Server
The Pastaria And Market
06.2022 - Current
Server, Expo, Host
Makai Island Kitchen and Groggery
02.2021 - 05.2022
Cashier
Pleasure Pizza
08.2020 - 12.2020
Cashier
Jake's Pizza of Saratoga
08.2019 - 09.2020
Order Taker
Saratoga Bagels
05.2019 - 08.2019
Bachelor of Arts - Legal Studies And Film And Digital Media
UC Santa Cruz
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