Sarah Hessler
Rapid City,SD
Summary
- Accomplished customer service professional with over 20 years of experience in delivering exceptional support and clerical assistance. Demonstrates strong problem-solving and troubleshooting skills, effectively applying policies and procedures to preemptively address issues. Committed to enhancing operational efficiency and customer satisfaction through proactive strategies.
- Detail-oriented professional with extensive expertise in Microsoft Excel, Word, and various software platforms including SAP and FIS. Demonstrated ability to streamline processes and enhance data management efficiency. Proven track record of leveraging technical skills to support operational excellence and drive productivity improvements. Committed to continuous learning and integrating innovative solutions within the workplace.
- Dynamic professional with a proven track record of collaboration and success in team environments. Demonstrates strong interpersonal skills and adaptability, contributing to seamless project execution. Committed to fostering a positive workplace culture while achieving organizational goals.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Support Specialist
Nebraska Public Power District
Scottsbluff, NE
09.2007 - 09.2024
- Quickly and effectively solve customers' questions or concerns.
- Professional communication.
- Mentored three new team members, providing guidance on best practices for customer service excellence.
- Adapted quickly to changes in technology or procedural updates, ensuring a smooth transition and uninterrupted support for customers during the new system rollout.
- Created and ensured customer billing accuracy.
- Processed incoming payments.
- Daily and monthly reconciliation of cash reports.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Strengthened relationships with customers through empathetic communication, while maintaining professional boundaries.
- Improved first-call resolution rates by actively listening to customer concerns, and offering appropriate solutions.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Large Account Invoice Processing.
- Multi-tasked reports, duties, and projects.
- Created customer accounts.
- Built internal and external customer relationships.
- Updated customers' accounts after each transaction.
- Researched and implemented the best course of recommendation/action for resolution.
- Generated billing invoices.
Education
Diploma -
Mitchell Jr./Sr. High
Mitchell, NESkills
- Cash Management
- Transaction Processing
- Customer focus
- Customer Complaint Resolution
- Assertiveness
- Relationship Building
- Multitasking and organization
- Effective Listening
- Data Protection
- Strong teamwork
- Customer relations
Personal Information
Title: Customer Service & Distribution Support Specialist
References
References available upon request.
Timeline
Customer Service Support Specialist
Nebraska Public Power District
09.2007 - 09.2024
Diploma -
Mitchell Jr./Sr. High
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