Sarah Hettman
Tigard,OR
Summary
Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
General Manager
Nordstrom
11.2022 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Motivated staff to perform at peak efficiency and quality.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Restaurant Manager
Nordstrom
11.2018 - 11.2022
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
Dining Room Manager
Jennings McCall Center
01.2014 - 11.2018
- Resolved guests complaints while maintaining positive customer environment.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Dining Room Supervisor
The Springs Living LLC
03.2010 - 12.2013
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
Education
General Studies -
Glencoe High School
Hillsboro, OR06.2008
Skills
- Staff Management
- Restaurant Management
- Food Safety
- Quality Management
- Restaurant Operations
- Employee Training
- Onboarding
- Scheduling
- Food and Beverage Knowledge
- Staff Development
- Employee Scheduling
- Verbal and Written Communication
- Time Management
- Exceptional Interpersonal Communication
- PC Competency
- Administrative Skills
- Inventory Control
- Coaching and Mentoring
- Staff Motivation
- Interdepartmental Collaboration
- Customer Experience Improvement
- Sales Expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you want others to be happy, practice compassion. If you want to be happy, practice compassion.
Tensin Gyatso, Fourteenth Dalai Lama
Timeline
General Manager
Nordstrom
11.2022 - Current
Assistant Restaurant Manager
Nordstrom
11.2018 - 11.2022
Dining Room Manager
Jennings McCall Center
01.2014 - 11.2018
Dining Room Supervisor
The Springs Living LLC
03.2010 - 12.2013
General Studies -
Glencoe High School
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