Sarah Hicks
Tahlequah
Summary
Dynamic administrative professional with extensive experience at United Keetoowah Band Federal Corporation, excelling in customer service and data entry. Proven ability to enhance office efficiency through effective scheduling and meticulous recordkeeping. Recognized for building streamlining processes and contributing to improved operational performance.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
United Keetoowah Band Federal Corporation
12.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Night Auditor
Home 2 Suites
06.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
Customer Service Representative
Provalus
06.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Front Office Manager
Doubletree By Hilton
06.2022 - 06.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Coached employees through day-to-day work and complex problems.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Implemented staff training programs, improving employee performance and team cohesion.
Education
Certificate of Technical Studies - Phlebotomy
Indian Capital Technology Center
Muskogee, OK12-2011
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Critical thinking
- Scheduling
- Documentation and recordkeeping
- Invoice processing
Timeline
Administrative Assistant
United Keetoowah Band Federal Corporation
12.2023 - Current
Night Auditor
Home 2 Suites
06.2023 - Current
Customer Service Representative
Provalus
06.2023 - 12.2023
Front Office Manager
Doubletree By Hilton
06.2022 - 06.2023
Certificate of Technical Studies - Phlebotomy
Indian Capital Technology Center
Similar Profiles
Tishaleta GuevaraTishaleta Guevara
Administrative Assistant to the Director at United Keetoowah Band Of Cherokee Indians In OklahomaAdministrative Assistant to the Director at United Keetoowah Band Of Cherokee Indians In Oklahoma
Karl HaackKarl Haack
Platoon Sergeant at United States Marine Corps, Quantico Marine BandPlatoon Sergeant at United States Marine Corps, Quantico Marine Band
Gabriel FerreiraGabriel Ferreira
Videographer at United States Army Training and Doctrine Command BandVideographer at United States Army Training and Doctrine Command Band
Zackary HanceZackary Hance
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Caleb DavisCaleb Davis
Cashier/Restaurant Waiter at HideawayCashier/Restaurant Waiter at Hideaway