Sarah Hicks

• Tailored individualized periodontal maintenance programs for patients suffering from gum disease or other related concerns.
• Applied fluoride and dental sealants to protect patients' teeth from decay.
• Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
• Participated in continuing education courses to stay current on industry best practices and emerging technologies within the field of dental hygiene.
• Improved and developed knowledge through continuing education courses and seminars.
• Implemented effective infection control measures by sterilizing instruments and following strict protocols for cleanliness.
• Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
• Conducted oral cancer screenings during routine dental exams, resulting in early detection of potential issues.
• Utilized advanced digital radiography techniques to capture high-quality images for diagnostic purposes.
• Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
• Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
• Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
• Took and interpreted X-rays to identify cavities, impacted teeth and other dental issues.
• Collaborated with dentists to develop and implement individualized care plans for patients.
• Executed detailed patient charting to track progress and treatment outcomes.

• Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
• Educated patients on proper brushing and flossing techniques to promote long-term oral health.
• Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
• Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional manner.

Sending and receiving insurance claims and pre authorizations for dental treatment.

• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Completed all tasks in compliance with company policies and procedures.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
• Organized and maintained files and records to ensure up-to-date documentation.