Summary
Overview
Work History
Education
Skills
Serve Safe Certified and Food Handlers Card
Timeline
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Sarah Higginbotham

Buffalo,WV

Summary

Driven Certified Shift Manager with a proven track record at LMH. Inc., enhancing operational efficiency and customer satisfaction. Skilled in Operations Management and Relationship Building, successfully increased sales figures and employee retention through innovative strategies and effective leadership. Excelled in optimizing productivity and profitability with a keen focus on results.

Trustworthy, with talents in quality assurance, operational improvements and money management. Specialties include operating cash registers, translating duties to crew and maintaining and clean and organized work space. Adaptable and service focused with strong leadership skills.

Customer-oriented with a passion for coaching and teaching new employees. Responsible, reliable and dedicated to delivering exceptional customer service. Experience supervising up to 15 employees per shift.

Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Certified Shift Manager

LMH. Inc.
11.2021 - 06.2024
  • Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Assigned tasks and responsibilities to each employee on shift.
  • Led training sessions for new employees, ensuring a smooth onboarding process and maintaining high standards of service.
  • Collaborated with other managers in the development of promotional campaigns, driving revenue growth through effective marketing efforts.
  • Developed strong relationships with suppliers, negotiating favorable terms that benefited both parties while maintaining product quality standards.
  • Proactively addressed potential conflicts among staff members through mediation efforts, promoting a harmonious working environment conducive to productivity.
  • Established strong rapport with customers, garnering positive feedback on service quality and contributing to a loyal clientele base.
  • Implemented inventory management procedures to reduce waste and maintain appropriate stock levels.
  • Oversaw financial aspects of the operation including budgeting, expense tracking, cash handling, and report generation for upper management review.
  • Coordinated special events such as catering orders or fundraising initiatives, ensuring seamless execution from planning stages through completion.
  • Streamlined order processing systems, resulting in faster service times without sacrificing accuracy or customer satisfaction levels.
  • Evaluated operational procedures and introduced improvements that increased overall efficiency, reducing bottlenecks and minimizing delays.
  • Contributed to increased sales figures by implementing upselling techniques and motivating staff to reach targets.
  • Enhanced customer satisfaction by ensuring quick responses to inquiries and resolving issues promptly.
  • Increased employee retention rates by cultivating a supportive work culture that recognized achievements and provided opportunities for professional growth.
  • Ensured compliance with company policies and procedures, fostering a positive work environment that promoted professionalism and teamwork.
  • Counted out registers and calculated and entered deposit at end of each shift.
  • Addressed and resolved customer inquiries and complaints.
  • Improved team efficiency by streamlining shift handover processes and implementing clear communication strategies.
  • Optimized labor costs by analyzing staffing needs based on historical data and projected business trends, making necessary adjustments as required.
  • Conducted regular performance reviews with staff members, identifying areas for improvement and providing constructive feedback.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line and kitchen staff.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Trained and coaching employees on practices, procedures, and performance strategies.
  • Supervised ongoing daily production phases.
  • Cultivated professional working relationships with peers and supervisors.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Troubleshot equipment to reduce service calls and downtime.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Improved distribution efficiency with design, development, and testing of embedded software applications.

Education

No Degree - Computer And Information Sciences

Winfield High School
Winfield, WV
01.2013

Skills

  • Effective Leadership
  • Workplace Safety
  • Customer service experience
  • Safe Food Handling
  • Training and mentoring
  • Management experience
  • Team Management
  • Training and coaching
  • Delegation Abilities
  • Policy Enforcement
  • Training proficiency
  • Personal service experience
  • Franchise operations
  • Natural leadership skills
  • Punctual and Reliable
  • Handling Customer Complaints
  • Decision-Making
  • Cash Handling
  • Safety Compliance
  • Relationship Building
  • Energetic and Enthusiastic
  • Interpersonal Skills
  • Employee Training
  • Accurate money handling
  • Operations Management
  • Team Development
  • Documentation And Reporting
  • Opening and closing procedures
  • Staff Motivation
  • Payment Processing
  • Inventory Control
  • Delegating Work
  • Quality Assurance
  • Sales Strategies
  • Inventory controls
  • Staff Development
  • Equipment Troubleshooting
  • Mentoring and Coaching
  • Compliance understanding
  • Process Improvements
  • Tech-Savvy
  • Budgeting knowledge
  • Customer Service
  • Problem-Solving
  • Critical Thinking
  • Computer Skills
  • Active Listening
  • Team Collaboration and Leadership
  • Safety Procedures
  • Coordinating Daily Operations
  • Work Planning and Prioritization
  • Worker Training
  • Safety Management
  • Equipment Operation
  • Assigning Work
  • Coaching and Mentoring
  • Conflict Resolution
  • Product Assembly
  • Continuous improvements
  • Quality Control
  • MS Office
  • Work Area Inspection
  • Staff Supervision
  • Continuous Improvement
  • Inventory Management
  • Process improvement strategies
  • Priority management
  • Performance monitoring
  • Equipment Maintenance
  • Production Management
  • Production Planning
  • Performance reporting
  • Performance Improvement
  • Schedule Coordination
  • Schedule development
  • Inventory Assessment
  • Process Improvement
  • Data Analytics
  • Workflow Analysis
  • Logistics Management
  • Business Planning
  • Incidents management
  • Inventory Management Software
  • Scheduling Coordination
  • Schedule oversight
  • Production Coordination

Serve Safe Certified and Food Handlers Card

Serve Safe Certification is good till 2028

Food Handlers Card is good till 2028 


* I can provide a copy of the Serve Safe Certification 

* Can look up Food Handlers Card if needed

Timeline

Certified Shift Manager

LMH. Inc.
11.2021 - 06.2024

No Degree - Computer And Information Sciences

Winfield High School

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Sarah Higginbotham