Sarah Hill

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Answered customers' questions, recommended items, and recorded order information.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

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• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
• Established standard operating procedures that enhanced employee performance.
• Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
• Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
• Implemented technology upgrades which resulted in increased workflow efficiency.
• Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
• Trained, coached and mentored staff to support smooth adoption of new [Type] program.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and implemented strategies to maximize customer satisfaction.
• Increased profit by streamlining operations.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
• Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
• Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
• Prepared classic, modern, and unique cocktails for each customer.
• Coordinated with event planning teams to design custom cocktail menus tailored specifically for private parties or special occasions.
• Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
• Stored supplies according to bar policies and health code requirements.
• Received cash, made change, and issued receipts.
• Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
• Enhanced customer experience by creating visually appealing and innovative cocktails.
• Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.

• Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
• Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
• Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
• Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
• Analyzed skin condition and made appropriate product recommendations.
• Advised clients on proper home-care regimens.
• Recommended retail products for at-home use.
• Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
• Sterilized equipment for patient treatments.
• Welcomed clients arriving for appointments.
• Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
• Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
• Assessed condition of clients' skin in order to make recommendations to improve skin quality.
• Stocked treatment rooms with proper supplies.
• Fostered friendly, warm, and exceptional customer experience.
• Enhanced spa revenue through upselling additional services and retail products during consultations.
• Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
• Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
• Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
• Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
• Provided clients with knowledge of all cosmetic services being provided.
• Educated patients on treatment options.