Sarah Hill
Forestville,Maryland
Summary
Dedicated customer service professional with expertise in human services and a proven track record of enhancing client satisfaction. Skilled in strategic planning and problem-solving, effectively communicating with diverse individuals to address their needs. Committed to leveraging core competencies to create impactful solutions and foster positive relationships.
Overview
13
13
years of professional experience
Work History
Patient Access Representative ED/Radiology
Children's National Medical Center
Washington , DC
04.2023 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy. Complete bedside registration for ED patients.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Ensured accuracy of all data entered into computer system.
- Scheduled and confirmed appointments.
Front Desk Medical Receptionist
Primary Medicine LLC
Laurel, MD
01.2015 - 07.2020
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Checked patients in and out for appointments and collected co-payments.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Concierge
Classic Concierge
Arlington , VA
02.2012 - 01.2015
- Welcomed guests and residents with a courteous and professional attitude.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Assisted in arranging for restaurant reservations and limousines upon guest request.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Scheduled space or equipment for special programs, meetings and conferences.
- Ensured that all customer complaints were addressed in a timely fashion.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
Education
High School Diploma -
Fairmont Heights High School
Capitol Heights, MD06-2007
Skills
Reception Management
Office Administration
Alpha-Numeric Data Entry
Proficient in Microsoft Office
Document organization
Appointment scheduling
Timeline
Patient Access Representative ED/Radiology
Children's National Medical Center
04.2023 - Current
Front Desk Medical Receptionist
Primary Medicine LLC
01.2015 - 07.2020
Concierge
Classic Concierge
02.2012 - 01.2015
High School Diploma -
Fairmont Heights High School
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