Sarah Hill
Summary
Dynamic professional with extensive experience in Front End team management and customer service at Lowe's. Proven track record in training staff and enhancing transaction accuracy, leading to improved customer satisfaction. Strong leadership and conflict resolution skills, complemented by a keen ability to manage inventory effectively and implement efficient operational strategies.
Experienced with overseeing cashier operations and ensuring high levels of customer satisfaction. Utilizes cash handling expertise and team management skills to streamline processes and enhance service quality. Track record of fostering collaborative work environment and maintaining accurate financial records.
Overview
25
25
years of professional experience
Work History
Head Cashier
Lowe's
09.2024 - Current
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Assisted in maintaining store inventory levels through effective cashiering practices.
- Resolved customer inquiries and issues, promoting positive shopping experiences.
- Collaborated with store management to implement efficient checkout procedures.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
Key Holder Supervisor
Shoe Show Inc
03.2024 - 07.2024
- Supervised daily store operations, ensuring optimal customer service and efficient workflow.
- Managed cash handling processes, maintaining accuracy in transactions and financial reporting.
- Trained and mentored new staff on company policies, procedures, and product knowledge.
- Facilitated inventory management by conducting regular stock assessments and replenishing merchandise.
- Implemented visual merchandising strategies to enhance product displays and increase sales appeal.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
Charge Off Collections
Discover Card
01.2009 - 01.2011
- Collected on accounts that were 6 months past due.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
State Representative
Permanent General Assurance
01.2005 - 01.2007
- Managed a book of 200 active agents, with in-person quarterly visits.
- Actively recruited new independent agencies to sell my product.
- Advocated for policy changes to enhance community engagement and support initiatives.
- Collaborated with stakeholders to develop strategies addressing local issues and needs.
- Conducted in-depth research on legislative impacts and prepared comprehensive reports for review.
- Facilitated public meetings to gather constituent feedback and foster open communication channels.
High Risk Underwriter
MICO
11.2002 - 11.2004
- Evaluated risk factors to determine appropriate coverage levels for diverse client portfolios.
- Analyzed financial documents and credit reports to assess applicant eligibility and risk profiles.
- Collaborated with sales teams to develop competitive underwriting guidelines tailored to market demands.
- Mentored junior underwriters, sharing best practices and enhancing team efficiency in decision-making processes.
- Reviewed complex insurance applications, ensuring compliance with company policies and regulatory standards.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
Associate Agent
Smith & Sergakis Insurance Agencies
11.2000 - 11.2002
- Managed client accounts, ensuring accurate policy documentation and updates.
- Streamlined claims processing, reducing turnaround time for client resolutions.
- Developed comprehensive insurance proposals tailored to individual client needs.
- Trained new agents on compliance protocols and industry best practices.
- Cultivated strong relationships with clients through effective communication and support.
- Assisted senior agents with high-profile transactions by providing crucial support throughout the negotiation process.
Education
Bachelor of Science - Employee Assistance Counseling
Franklin University
Columbus, Ohio, OH05-2004
High School Diploma -
Dublin Coffman High School
Dublin, OH06-1997
Skills
- Cash handling
- Customer service
- Point-of-sale systems
- Transaction accuracy
- Inventory management
- Staff training
- Conflict resolution
- Team leadership
- Visual merchandising
- Performance mentoring
- Risk assessment
- Sales strategy development
- Communication skills
- Data analysis
- Time management strength
- Employee training
- Store opening/closing procedures
Timeline
Head Cashier
Lowe's
09.2024 - Current
Key Holder Supervisor
Shoe Show Inc
03.2024 - 07.2024
Charge Off Collections
Discover Card
01.2009 - 01.2011
State Representative
Permanent General Assurance
01.2005 - 01.2007
High Risk Underwriter
MICO
11.2002 - 11.2004
Associate Agent
Smith & Sergakis Insurance Agencies
11.2000 - 11.2002
Bachelor of Science - Employee Assistance Counseling
Franklin University
High School Diploma -
Dublin Coffman High School