Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Hilson

Cantonment,FL

Summary

Results-oriented Medical Secretary with a proven track record of providing efficient administrative support in Hematology Oncology settings. Proficient in managing patient records, coordinating appointments, and ensuring seamless communication between healthcare professionals and patients. Dedicated to maintaining confidentiality and upholding the highest standards of patient care. Adept at multitasking in a fast-paced environment while prioritizing patient well-being and satisfaction.

Overview

30
30
years of professional experience

Work History

Medical Office Secretary

Woodlands Medical Specialist
10.2009 - 10.2021
  • Answered over 50 phone calls and messages daily for Hematology - Oncology medical facility, scheduling appointments, and handling patient inquiries.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Medical Secretary

Hematology-oncology Associates
10.1991 - 10.2009
  • Answering over 100 phone calls and messages daily for Hematology-Oncology medical facility, scheduling appointments, and handling patient inquiries
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Obtaining prior Authorization for testing and procedures from insurance companies
  • Referring to other specialists and Obtaining Authorization from primary care providers
  • Collection of co-pays and coinsurance
  • Registered new patients in electronic medical records prior to appointment scheduling
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Supported office staff and operational requirements with administrative tasks
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders
  • Performed various administrative tasks by filing, copying and faxing documents
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
  • Prepared and processed patient referrals and transfer requests
  • Obtained payments from patients and scanned identification and insurance cards
  • Organized and maintained patient chart filing system to promote quick data finding for staff
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts

Education

Certificate - Ward Clerk Receptionist

Pensacola Junior College
Pensacola, FL
01.1977

Skills

  • Office Supplies and Inventory
  • Medical Terminology
  • Customer Service
  • Call Transfers

Timeline

Medical Office Secretary

Woodlands Medical Specialist
10.2009 - 10.2021

Medical Secretary

Hematology-oncology Associates
10.1991 - 10.2009

Certificate - Ward Clerk Receptionist

Pensacola Junior College

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Sarah Hilson