Sarah Hilton
Cape Coral,FL
Summary
Highly motivated and committed Medical Assistant with a proven history of performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills from the provider setting to the Insurance environment.
Overview
17
17
years of professional experience
Work History
Senior Medical Assistant
Wellmed Medical Group
06.2019 - Current
- Senior Medical Assistant at a very busy Wellmed clinic with 3 providers.
- Overseeing office operations including scheduling appointments, registering patients, and verifying insurance and health history.
- Obtained and documented vital signs and health history for patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration, and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Helped improve patient outcomes by educating and advising on relevant treatments and care. Focus on HEDIS measures for members with care gaps. Medicare Star measures for Medicare and Medicare Advantage patients.
- Collaborated with medical, pharmacy, and administrative personnel to maintain a patient-focused, compassionate environment.
- Records retrieval and submission as requested by the Insurance carrier.
Manger & Medical Assistant
Patricia J Dury, MD
10.2015 - 01.2019
- Overseeing all office operations for a busy OBGYN office including maintaining staff and patient schedules, hiring and training new employees, ordering, and billing.
- Insurance verification, billing, coding.
- Ensuring Medicare Star HEDIS measures were met for Medicare and Medicare Advantage patients.
- Take detailed medical histories from all new patients, including medications and allergies.
- Called and educated patients on test results
- Obtained vital signs, phlebotomy, and assisted doctors in procedures.
- Sent patient's records to Primary Care Physician.
- Provided records as requested by insurance providers.
Manger of Cape Coral Office & Medical Assistant
Maternal Fetal Medicine
08.2009 - 10.2015
- Overseeing all office operations for a busy OBGYN office including maintaining staff and patient schedules, hiring and training new employees, ordering, and billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Obtained pre-authorization from insurance companies.
- Managed office bookkeeping with insurance billing and patient payments.
- Trainer and SME on new EMR program.
- Obtained detailed medical and genetic histories from all new patients.
- Called and educated patients with test results relating to pregnancy (chromosome abnormalities, birth defects, positive blood work)
- Obtained and documented patients' vital signs, blood and urine samples, and assisted doctors in procedures.
- Review charts for upcoming appointments and schedule patient's appointments for hospital procedures.
- Collaboration with the obstetrician’s office so the patient may receive the best care between our office and her obstetrician.
- Scheduling patients to see other specialists, such as cardiologist, hematologist, and neurologist.
- Educated and treated patients with empathy.
Medical Assistant and Scheduler
Atlantic Women’s Medical Group
01.2008 - 07.2009
- Medical Assistant Scheduler in an OBGYN office.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained patients' vital signs, medical history, medication information, symptoms, and allergies.
- Assisted the MD with medical procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Patient Registration
Mercy Hospital, State Street
01.2007 - 12.2007
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Secured patient privacy by learning and following HIPAA regulations to keep the organization compliant with relevant laws.
Education
Bachelors Degree - Education
University of Southern Maine,
Portland, Toms River, ME, NJ06.2006
Associate Degree - Social Science
Ocean County College
Toms River, NJ06.2004
Skills
- Medical Records Management
- Customer Service
- Medical Billing and Coding
- Team Management
- Electronic Medical Record
- Patient Assessments
- HEDIS Requirements
Timeline
Senior Medical Assistant
Wellmed Medical Group
06.2019 - Current
Manger & Medical Assistant
Patricia J Dury, MD
10.2015 - 01.2019
Manger of Cape Coral Office & Medical Assistant
Maternal Fetal Medicine
08.2009 - 10.2015
Medical Assistant and Scheduler
Atlantic Women’s Medical Group
01.2008 - 07.2009
Patient Registration
Mercy Hospital, State Street
01.2007 - 12.2007
Bachelors Degree - Education
University of Southern Maine,
Associate Degree - Social Science
Ocean County College
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