Sarah Hinman
Hoisington
Summary
Dynamic Patient Coordinator with 3.5 years experience at 10th Street Eyecare, excelling in insurance verification and appointment scheduling. Great in enhancing patient satisfaction through effective communication and attention to detail. Proven ability to train new staff and foster teamwork, while delivering compassionate patient care.
Overview
14
14
years of professional experience
Work History
Patient Coordinator
10th Street Eyecare
03.2022 - Current
- Assisted patients with appointment scheduling and confirming visits.
- Provided administrative support by managing patient charts and documentation.
- Coordinated communication between patients and healthcare providers.
- Maintained up-to-date knowledge of insurance policies and procedures.
- Processed patient intake forms, ensuring accuracy and compliance with regulations.
- Supported front desk operations, including greeting patients, handling insurance, answering phones, faxing requests to the appropriate office.
- Utilized electronic health record systems to document patient interactions efficiently.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions quickly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, some medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Worked with patients to schedule tests and procedures.
- Explained upcoming treatment preparation, instructions, and other facts to patients within my job title.
- Ensured accuracy of insurance information for each patient visit, pulled insurance benefits, posted and submitted claims for payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Assisted in the training of new Patient Coordinators, and ensuring consistent quality of service across the team.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts.
- Communicated with insurance companies to verify coverage and obtain authorizations.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Medication Aide
Country Place Senior Living (Credo)
03.2012 - 2022
- Monitored patients for adverse reactions, reporting concerns to D.O. N promptly.
- Administered medications accurately and on schedule to ensure patient compliance.
- Assisted in maintaining cleanliness and organization of medication storage areas.
- Trained new staff on medication protocols and safety practices effectively.
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Took patient vital signs, height, and weight measurements and monitored glucose levels.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Administered prescribed drugs to high-volume patient caseload.
- Assisted patients with dressing, grooming and feeding needs, helping to adapt to mobility restrictions.
- Assisted in inventory management, ensuring an adequate stock of medications was always available and non expired.
- Upheld strict confidentiality standards, safeguarding sensitive patient information at all times.
- Reported changes in patient status regarding drug therapy.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in long-term, professional relationships.
- Demonstrated comprehensive knowledge of state regulations regarding medication administration.
- Ensured consistent treatment by effectively communicating with all healthcare teams.
- Employed time management skills to prioritize tasks effectively without compromising patient care quality.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored patient responses to medication to report adverse reactions quickly.
- Ordered, unpacked, sorted, counted, and labeled all incoming medications.
- Turned and repositioned patients to prevent bedsores.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Offered immediate assistance in emergency and routine care.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Assisted with feeding and monitored intake of patients.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisted with personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
Education
No Degree - CNA/CMA
Barton County Community College
Great Bend, KSSkills
- Insurance verification
- Appointment scheduling
- Attention to detail
- Customer service
- Organizational skills
- Patient care
- Patient documentation
- Relationship building
- Patient relations
- Patient records management
- Creative problem solving
- Medical terminology
- Verbal and written communication
- Patient registration
- HIPAA compliance
- Scheduling
- Patient care coordination
- Payment collection
- New hire training
- Critical thinking skills
- Patient education
- Program oversight
- Cross-functional teamwork
- Multitasking
- Billing statement processing
- Payment arrangements & negotiation
- Healthcare system navigation
- Administrative and office support
- Calm and effective under pressure
- Schedule coordination
- Reliability and dedication
- Patient intake
- Insurance authorizations
- Punctual and hardworking
Timeline
Patient Coordinator
10th Street Eyecare
03.2022 - Current
Medication Aide
Country Place Senior Living (Credo)
03.2012 - 2022
No Degree - CNA/CMA
Barton County Community College
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