Sarah Hinojosa-Hernandez
Apple Valley,CA
Summary
Dynamic and results-driven professional with extensive experience as a Shift Manager at Del Taco, excelling in team leadership and customer service. Proven ability to enhance operational efficiency and reduce food waste through effective kitchen organization and strong attention to safe food handling procedures. Committed to fostering a positive work environment and ensuring customer satisfaction. I have been a stay at home mom raising 5 children for a majority of the past 5 years. Patience is a big virtue and a skill to be proud of.
Overview
19
19
years of professional experience
Work History
Cook
St. John of God School
07.2021 - 05.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Floor Associate
Burlington
10.2019 - 07.2021
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
Shift Manager
Del Taco
05.2006 - 07.2008
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Shift Manager
Taco Bell
03.2004 - 05.2006
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
High School Diploma -
Hesperia Adult Education
Hesperia, CA05-2023
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Kitchen organization
- Strong attention to safe food handling procedures
- Sanitation
- Patience and tolerance
- Cash counting
- Cash handling
- Documentation skills
- Team leadership
- Decision-making
- Verbal and written communication
- Staff management
Timeline
Cook
St. John of God School
07.2021 - 05.2023
Floor Associate
Burlington
10.2019 - 07.2021
Shift Manager
Del Taco
05.2006 - 07.2008
Shift Manager
Taco Bell
03.2004 - 05.2006
High School Diploma -
Hesperia Adult Education
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