Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Hirsch

Dallas,TX

Summary

Compassionate leader looking to transition from a career in customer service to personal care. I possess a gentle touch and caring, positive attitude centered on treating people with dignity and respect. Expertise in working with all types of people in my professional life, but also vast knowledge of at home care and the social service side of the medical system. I was a personal caregiver to my son for almost three years while leading my professional team at the highest volume store in our district. Collaborative team player with strong clinical and interpersonal skills. Available 40 hours per week, weekends and evenings. I prefer overnights/mornings if available. I currently work in the afternoon/evenings.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
08.2023 - Current
  • Helped store management meet standards of service and quality in daily operations.
  • Implemented new customer service policies to maximize satisfaction and loyalty.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new staff in product knowledge and customer service protocols.

Store Manager

Starbucks
02.2019 - 08.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Earned Manager of the Quarter recognition for providing excellent customer service.

Department Manager

Nordstrom
08.2015 - 02.2019
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.

Education

Bachelor of Science - Family Development

Arizona State University
Tempe, AZ
06.2026

Skills

  • Special-needs childcare knowledge, capabilities, and interpersonal skills
  • Childcare assistance
  • Customer service expertise, vast leadership knowledge, and elite teamwork skills
  • Approachable, personable, and confident communicator

Timeline

Shift Supervisor

Starbucks
08.2023 - Current

Store Manager

Starbucks
02.2019 - 08.2023

Department Manager

Nordstrom
08.2015 - 02.2019

Bachelor of Science - Family Development

Arizona State University
Sarah Hirsch