Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Sarah Hite

Fort Wayne

Summary

Dynamic professional with extensive expertise in customer service and transportation, particularly with Lyft. Demonstrated proficiency in resolving complex inquiries and overseeing accounts receivable, ensuring delivery of high-quality service. Adept in data entry and time management, consistently achieving objectives while fostering strong relationships with clients and colleagues.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Driver

Lyft
Fort Wayne
12.2024 - Current
  • Adhered to company policies and procedures related to safety and security standards.
  • Assisted passengers with loading and unloading their luggage.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Managed time efficiently when making multiple stops along designated routes.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.

Packer

Amazon
Fort Wayne
07.2023 - Current
  • Trained new employees on proper material packing techniques, ensuring consistency in quality standards across the team
  • Efficiently packed materials according to specific instructions and quality standards
  • Followed safety protocols and guidelines to prevent accidents or injuries in the workplace
  • Inspected materials for defects or damages before packing, ensuring only high-quality products are shipped out
  • Organized work area by keeping it clean, neat, and free from hazards for optimal efficiency
  • Resolved packaging issues or discrepancies by working closely with the production team and suppliers
  • Participated in cross-training programs to expand knowledge of different material packing processes

Customer Service Representative

Mr. Electric
Fort Wayne
06.2021 - 07.2023
  • Resolved complex customer inquiries and complaints in a timely and efficient manner, ensuring positive resolution and maintaining strong customer relationships
  • Developed comprehensive knowledge of products/services to provide accurate information and recommendations
  • Managed a large volume of incoming calls/emails/live chats while maintaining high quality standards for response time and accuracy
  • Utilized CRM software to track interactions with customers
  • Developed and maintained strong relationships with key accounts, serving as the primary point of contact for their inquiries, needs, and concerns
  • Managed accounts receivable process, including invoicing, payment tracking, and collections
  • Collaborated with sales team to resolve customer disputes and ensure timely collection of outstanding payments
  • Served as a point of contact for internal departments regarding billing inquiries or discrepancies
  • Prepared monthly reports summarizing the status of outstanding invoices, collections efforts, and cash flow projections

Customer Service Representative

Teleperformance USA-Sirva Driver Services
Fort Wayne
08.2020 - 06.2021
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Monitored driver performance metrics such as on-time deliveries, fuel consumption, and vehicle maintenance records
  • Served as a point of contact for drivers during their shifts, addressing any concerns or issues that may arise
  • Managed multiple priorities simultaneously while maintaining attention to detail and accuracy
  • Maintained knowledge of current transportation regulations including DOT rules and regulations regarding hours-of-service limits for drivers
  • Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
  • Maintained a high level of professionalism and empathy while addressing customer concerns and complaints
  • Utilized CRM software to accurately document customer interactions, ensuring accurate tracking of inquiries and resolutions
  • Developed strong product knowledge across multiple lines of business to effectively address customer inquiries or concerns

Sales Associate

The Revenue Optimization Companies (T-ROC)
Fort Wayne
04.2019 - 08.2020
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
  • Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
  • Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
  • Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
  • Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
  • Consistently achieved monthly sales quotas by effectively managing leads, conducting product demonstrations, and closing deals
  • Assisted customers in selecting the right wireless plans and devices based on their needs and budget
  • Performed troubleshooting and technical support for customers experiencing issues with their wireless devices or services
  • Managed cash transactions accurately, processing payments efficiently while maintaining security protocols
  • Contributed ideas for improving store layout and merchandising displays

Home Health Aide

Private Caregiving Services
Fort Wayne
01.2010 - 04.2019
  • Provided compassionate and personalized care to elderly and disabled clients in their homes
  • Assisted with activities of daily living, including bathing, dressing, grooming, and medication management
  • Ensured a safe environment for clients by identifying potential hazards and taking preventive measures
  • Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
  • Performed light housekeeping duties such as cleaning, laundry, and tidying up client's living space
  • Provided companionship to alleviate feelings of loneliness or isolation in clients
  • Maintained accurate documentation of services provided and observed changes in client's condition
  • Communicated effectively with family members regarding the client's progress or any concerns that arose during caregiving shifts
  • Ensured a clean and organized living environment for clients by regularly sanitizing surfaces and maintaining hygiene standards
  • Supported individuals with cognitive impairments through memory exercises and mental stimulation activities
  • Administered medications to patients according to prescribed dosage and schedule, ensuring accurate documentation of medication administration
  • Monitored patients for any adverse reactions or side effects from medications, promptly reporting any concerns to the healthcare team
  • Followed established protocols for controlled substance management, including accurate documentation of controlled substances administered or wasted
  • Maintained confidentiality of patient information in accordance with HIPAA guidelines at all times

Education

College Degree - Medical Assisting

Brown Mackie College
Fort Wayne, IN
06.2013

College Degree - Automotive Technology

University of Northwestern Ohio
Lima, OH
05.2007

Skills

  • Data entry and transmission
  • Customer service and support
  • Organizational skills
  • Communication skills
  • Home and hospice care
  • Microsoft Office proficiency
  • Phone etiquette
  • Accounts receivable management
  • Problem solving
  • Reporting accuracy
  • Time management
  • Daily logging
  • Navigational systems and GPS
  • Passenger transportation

Certification

  • Driver's License
  • CHHA
  • CNA

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Driver

Lyft
12.2024 - Current

Packer

Amazon
07.2023 - Current

Customer Service Representative

Mr. Electric
06.2021 - 07.2023

Customer Service Representative

Teleperformance USA-Sirva Driver Services
08.2020 - 06.2021

Sales Associate

The Revenue Optimization Companies (T-ROC)
04.2019 - 08.2020

Home Health Aide

Private Caregiving Services
01.2010 - 04.2019

College Degree - Medical Assisting

Brown Mackie College

College Degree - Automotive Technology

University of Northwestern Ohio

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