Sarah Hoffman
Ridgewood,New York
Summary
MBA-General concentration- Business Administration. Over four years and nine months experience in organization management and administration. A Proven accomplishment in service delivery, office management, program planning, project management, policy development and problem resolution. Make sure all the programs are implemented according to the plan and successful as planned. Also a professional healthy educator specialist, skillful in assessing needs, designing an intervention, implementing the intervention and evaluating the results. Bring together staff, volunteers, stakeholders, community members and other resources for the organization’s success and the projects. Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies. Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills. Top-notch Executive director with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.
Overview
16
16
years of professional experience
Work History
Executive Director / Volunteer
PROMOTING A HEALTHIER AFRICA INC.
- 4 years and 8 months working as an Executive director of PROMOTING A HEALTHIER AFRICA INC
- Managing the following programs: Women Health, Decent Housing is Health Program, Potable Water for All Program, Fostering Young Philanthropists and Entrepreneurs.
Deputy Director / Volunteer
Bethel Community Multi-Service Center
- 1 year and 9 Months working as a Deputy Director and also work as a supervisor at Bethel Community Multi-Service Center for the following programs: Children and Youth Services, Adult Services, Criminal Justice System, Entrepreneurship Training Program, Public Health and Education.
Shift Supervisor
Department of Homeless Services (DHSTEMP)
01.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Implemented policies and standard operating procedures for continuous improvement.
- Created and implemented strategies for improving operational efficiency and accuracy.
Direct Support Professional (DSP) / Teacher
EIHAB HUMAN SERVICES
06.2018 - 01.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
Enumerator
U.S. Department of Commerce, Bureau of the Census
07.2020 - 11.2020
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
- Resolved any discrepancies in collected data by cross-referencing records and following up with respondents when needed.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
- Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than [Number] community households per day.
- Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
- Walked door to door and collected demographic information.
- Addressed non-responsive initial interviewees by conducting follow-up calls or in-person visits to promote census importance and rights of participation.
- Contacted interviewees to rectify survey issues and ask follow-up questions.
- Clarified complex survey questions for respondents when needed, ensuring clear understanding before proceeding with data collection efforts.
- Dispensed assignments to enumerator team and submitted completed work to supervisors.
- Assisted people in filling out surveys with complete and accurate information.
- Improved data accuracy by diligently conducting door-to-door surveys and recording responses.
- Double checked information on survey forms.
- Utilized mapping tools and GPS technology efficiently for accurate tracking of covered areas during enumeration activities.
- Performed quality control checks on entered data to ensure its consistency and reliability for analysis purposes.
- Stayed current on relevant guidelines, regulations, and procedures necessary for successful task execution within the enumerator role.
- Enhanced survey completion rates through establishing rapport with respondents and ensuring their understanding of the survey''s purpose.
- Adapted quickly to changing project requirements or field conditions, demonstrating flexibility and resilience throughout the enumeration process.
- Reviewed questionnaire submissions for accuracy and completeness at end of each day, flagging incomplete or problematic surveys for further review.
- Maintained records of houses visited, surveys completed and money spent.
- Navigated diverse populations with cultural sensitivity, tailoring communication styles according to each respondent''s needs.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
Certified Nurse Assistant
Montefiore Medical Center
03.2016 - 07.2017
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
- Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment.
- Served as a mentor to new staff members, providing guidance and support during their onboarding process.
- Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
- Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
- Facilitated safe transportation within the facility using wheelchairs or gurneys when necessary for appointments or treatments.
- Participated in ongoing professional development opportunities to remain current on best practices in the field of Certified Nurse Assistance.
- Streamlined communication between patients and healthcare providers by serving as an attentive liaison during shift handovers and interdisciplinary meetings.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Volunteer
Jacobi Medical Center-Infection and Prevention Department
02.2013 - 05.2013
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Raised awareness about environmental issues through educational workshops.
- Enhanced educational opportunities by volunteering as teaching assistant in underprivileged areas.
- Created educational materials to convey important information to service recipients.
Volunteer
Bronx Lebanon Hospital
01.2009 - 05.2009
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Enhanced educational opportunities by volunteering as teaching assistant in underprivileged areas.
Education
Master’s in Business Administration - MBA - Business Administration
Regent University
Virginia Beach, VA08.2017
Bachelor of Science - Health Education and Promotion
Lehman College-City University of New York
Bronx, NY01.2014
Associate of Science - Community Health School and Education
Bronx Community College-City University of New York
Bronx, NY05.2009
Skills
- Computer Savvy
- Windows
- MS Word
- Excel
- PowerPoint
- Publisher
- Excellent communication and interpersonal skills
- Multilingual
- English – Fluent
- Swahili – Conversational
- Spanish - Conversational
- Experience working with people from a variety of cultures and backgrounds
- Enjoys sharing information and helping others and the community
- Patient, outgoing and friendly
- Great organization skills
- Able to handle multiple projects effectively and meet deadlines
- Community Engagement
- Program Management
- Strategic Planning
- Project Management
- Operations Management
- Budgeting and financial management
- Staff Management
- Relationship Building
- Public Speaking
- Program Leadership
- Innovation and Creativity
- Leadership Development
- Business Management
- Compliance and regulations
- Financial Management
- Stakeholder Relations
- Government relations
- Operational planning
- Business Planning
- Corporate Governance
- Training Methods
- Program monitoring
- Team Bonding
- Client Services
- Report compilation
- Vendor Relations
- Business Administration
- Profit and loss statements
- Resident satisfaction
- Business Development
Leadership Experience
- Member of Golden Key International Honor Society
- Member of Society for Public Health Education (SOPHE)
- Term Honor: Named Presidential Scholar
- Harry Lesser Award for Community Service
- President/Treasurer Christian Club- Bronx Community College (2005-2009)
Training
- NYC DOHMH, Manhattan, NY, Food Protection Certificate, 05/2024
- National Council for Behavioral Health, Queens, NY, Mental Health First Aid USA, 10/2017
- American Heart Association, Bronx, NY, BLS for Health Care Providers, 02/2016
- CUNY-Herbert H. Lehman College Continuing Education, Bronx, NY, Patient Care Technician; EKG Technician and Phlebotomy, 07/2010
- Bronx Community College – City University of New York, Bronx, NY, America Red Cross CPR/AED, Adult, Children and Infant Certification
Languages
English
Full Professional
Spanish
Limited Working
Swahili
Limited Working
Timeline
Shift Supervisor
Department of Homeless Services (DHSTEMP)
01.2023 - Current
Enumerator
U.S. Department of Commerce, Bureau of the Census
07.2020 - 11.2020
Direct Support Professional (DSP) / Teacher
EIHAB HUMAN SERVICES
06.2018 - 01.2023
Certified Nurse Assistant
Montefiore Medical Center
03.2016 - 07.2017
Volunteer
Jacobi Medical Center-Infection and Prevention Department
02.2013 - 05.2013
Volunteer
Bronx Lebanon Hospital
01.2009 - 05.2009
Executive Director / Volunteer
PROMOTING A HEALTHIER AFRICA INC.
Deputy Director / Volunteer
Bethel Community Multi-Service Center
Master’s in Business Administration - MBA - Business Administration
Regent University
Bachelor of Science - Health Education and Promotion
Lehman College-City University of New York
Associate of Science - Community Health School and Education
Bronx Community College-City University of New York