Sarah Hogner
Service And Logistics
Modesto,CA
Summary
Skilled Service and Logistics Coordinator with 5 years of experience managing referrals, scheduling appointments, deliveries and interacting with clients. Exceptional communication skills from initial contact to follow-up. I am a dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate with strong organizational skills eager to secure lifetime position and ready to help team achieve company goals. I am dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Service Coordinator & Logistics
Gilwin Company
Modesto, CA
05.2015 - Current
- Work under pressure, adapt to change quickly, independently and in a team environment.
- Scheduled teams with up to 17 service technicians in field activities.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified accurate account invoicing through collaboration with accounting department.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with shipping department staff to facilitate smooth loading, staffing and deliveries.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Maintained damaged goods records, backorder logs and applicable regulatory reporting.
- Developed and deployed strategies to save time and expenses associated with goods movements.
- Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
Electronic Funds Specialist
Vituity
Modesto, CA
08.2017 - 07.2021
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Front Office Receptionist
Premier Med. Supply Front Of ice
Ceres, CA
01.2012 - 01.2013
- Scheduled and confirmed patient / customer deliveries / misc admin assignments
- Maintained medical records, technical library, and correspondence files / light billing
- Collected, sorted and distributed mail, messages and courier deliveries.
Back Office Supervisor
Modesto Pain Med
Modesto, CA
10.2006 - 12.2011
- Supervised employee recruitment, interview, selection and termination
- Provided guidance in handling complex problems and resolving complaints/disputes
- Developed /Implemented departmental policies, procedures, and service standards
- Reviewed records and reports pertaining to activities such as production and payroll
- Maintained records of inventory, personnel, orders, supplies and machine maintenance.
Education
General - Studies
Grace M Davis High School
09.1995 - 06.1998
Bachelor of Science - Business Administration
University of Phoenix
Lathrop, CA 05.2003 - 06.2006
Skills
- Detail Oriented
Puzzles and pattern recognition of any kind
I am naturally curious am drawn to puzzles. I also recognize patterns and trends quickly.
Timeline
Electronic Funds Specialist
Vituity
08.2017 - 07.2021
Service Coordinator & Logistics
Gilwin Company
05.2015 - Current
Front Office Receptionist
Premier Med. Supply Front Of ice
01.2012 - 01.2013
Back Office Supervisor
Modesto Pain Med
10.2006 - 12.2011
Bachelor of Science - Business Administration
University of Phoenix
05.2003 - 06.2006
General - Studies
Grace M Davis High School
09.1995 - 06.1998
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