Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Hi, I’m
Sarah Holbrook
Senior Director of Program Implementation
Fort Wayne,IN
Summary
Overview
14
years of professional experience
1
Certification
Work History
Boys and Girls Clubs of Northeast IndianaFort Wayne, IN
Senior Director of Programs Implementation
05.2016 - Current
Job overview
- Developed, coordinated, analyzed and consolidated necessary training and performance data in accordance with client requirements and company standards.
- Drove the development, implementation and evaluation of high-impact programs, effective program marketing and member recruitment, safe facilities and procedures, and effective community involvement.
- Supervised Program and Nutrition staff promoting a culture of collaboration among members through regular communication, feedback, and recognition.
- Collaborated with executive leadership team to develop long-term objectives that would drive success.
- Created policies and procedures to improve operational efficiencies within the organization.
- Developed and defined funding sources to support existing and planned program activities as well as lead the writing and submission of grant proposals to federal, state and private funding agencies.
- Generated proposals, narratives, applications and supporting data in response to policies, requirements and guidelines of multiple funding agencies.
Hampton Inn & Suites By HiltonFort Wayne, Indiana
Front Desk Associate
12.2022 - Current
Job overview
- Greeted guests upon arrival and provided excellent customer service.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Adhered strictly to all applicable laws related to hotel operations.
- Managed customer complaints and rectified issues to complete satisfaction.
- Trained newly hired employees on front desk procedures and business operations.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Boys and Girls Clubs of Northeast IndianaFort Wayne, Indiana
Program Manager
05.2016 - Current
Job overview
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Assisted in developing training materials for new hires involved in the program activities.
- Organized events aimed at promoting awareness and funding opportunities around specific areas relevant to the organization's mission statement and needs.
- Planned, directed and monitored instructional methods and content of educational, vocational and student activities.
- Responsible for developing and implementing developmentally based educational and character focused programs for at-risk youth ages 6-18.
Boys and Girls Clubs of Fort WayneFort Wayne, Indiana
Program Coordinator - Partnership Coordinator
05.2016 - Current
Job overview
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Developed and implemented program activities according to established goals and objectives.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Maintained up-to-date records related to program activities.
- Prepared reports on progress towards program goals for management review.
- Participated in the development of new programs or modifications to existing programs.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Organized special events related to the promotion or awareness of the program's mission or purpose.
- Collaborated with community leaders, organizations and public agencies to promote programs within community.
- Utilized appropriate promotional or marketing methods to recruit program participants, members and volunteers.
Towles Montessori School Fort Wayne, Indiana
Secondary Teacher
08.2010 - 05.2017
Job overview
- Planned, prepared and delivered engaging lessons to students of different abilities.
- Provided feedback on student performance in a timely manner.
- Developed and implemented behavior management strategies for the classroom.
- Facilitated collaborative learning amongst students through group projects.
- Managed resources such as textbooks, computers and audiovisual equipment in the classroom.
- Created weekly lesson plans based on curriculum objectives outlined by school board.
- Implemented remedial programs for students requiring extra help.
- Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans (IEPs).
- Adapted teaching methods to suit individual student needs.
Education
Indiana Wesleyan UniversityFort Wayne, IN
Bachelor of Science from Human Services
05.2008
University Overview
Skills
- Administrative Oversight
- Policy Development
- Data Analytics
- Reporting Expertise
- Strategic Planning
- Budget Management
- External and Public Relations
- Verbal and Written Communication
- Organizational Development
- Donor Management
- Hiring and Retention
Certification
- BLS Certification
- CPI Certification
- Boys & Girls Club of America Executive Leadership Certification
- Boys & Girls Club of America Tier 2 National Trainer
- Boys & Girls Club of America Methods of Development National Trainer
- Certified Youth Worker (CYC) - Associate Level
Timeline
Front Desk Associate
Hampton Inn & Suites By Hilton
12.2022 - Current
Senior Director of Programs Implementation
Boys and Girls Clubs of Northeast Indiana
05.2016 - Current
Program Manager
Boys and Girls Clubs of Northeast Indiana
05.2016 - Current
Program Coordinator - Partnership Coordinator
Boys and Girls Clubs of Fort Wayne
05.2016 - Current
Secondary Teacher
Towles Montessori School
08.2010 - 05.2017
Indiana Wesleyan University
Bachelor of Science from Human Services
- BLS Certification
- CPI Certification
- Certified in Montessori Education
- BGCA Tier 2 National Trainer
- BGCA Methods National Trainer
- Certified Youth Worker (CYC) - Associate Level
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