Sarah Holcomb

• Managed multiple client accounts daily functions including incoming orders, product complaints, order volume management with other third-party logistic organizations and client communications.
• Worked with my team to provide seamless coverage for my teams 27 clients year round regardless of account assignment.
• Work closely with clients and customers to ensure smooth and efficient delivery of all products noting trends and informing leadership to avoid issues on any future or current orders.
• Took initiative to learn additional skills beyond the scope of a customer service specialist.

• Collaborated with store management to develop promotional strategies that increased customer engagement and purchase frequency.
• Developed materials to educate staff on proper inventory management techniques.
• Operated equipment such as pallet jacks, hand trucks, and forklifts to move heavy boxes and pallets.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
• Opened and closed the store as only Manager on Duty.

• Created inviting environment for customers by maintaining store organization and cleanliness.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
• Prioritized helping customers over completing other routine tasks in store.

• Support customer service teams in day-to-day functions.
• Resolving team questions or issues pertaining to workload.
• Overseeing team to enhance productivity and performance throughout the day.
• Monitor daily workflow or orders and requests.
• Collaborate with lead team to manage floor workload.
• Assisting in new lead training materials and applications.
• Assisting in multiple special projects across the floor.

-Monitored animal behavior and completed examinations to identify illness, injuries, or potential diseases.

-Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.

-Managed team of associates to ensure customer needs were met.

-Provided training for all new associates in department.

Built relationships with customers and coworkers.

Processed POS transactions, including checks, cash and credit purchases or refunds.

Partnered with store leadership to asses product needs.

Provided training for all new associates in department.

Mentored new team members on POS system operation, customer service strategies, and sales goals.