Summary
Overview
Work History
Education
Skills
ADDITIONAL EXPERIENCE
Certification
Timeline
Generic

Sarah Holder

Gardendale

Summary

Experienced healthcare operations and quality assurance professional with 9+ years in dermatology and medical practice leadership. Proven track record in EHR system transitions, MIPS compliance, administrative coordination, and financial reporting. Proficient in Modernizing Medicine platforms, WooCommerce, and Microsoft Office. Strong communication and organizational skills with a background in both clinical and administrative roles. Additional background includes working with the Auburn University Athletics Department (while enrolled) and serving on the University Program Council to lead and promote campus events.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Quality Assurance Manager (Part-Time)

Skin Wellness Dermatology
02.2023 - Current
  • Coordinate patient product fulfillment and invoicing via WooCommerce, reconciling orders with patient charts and inventory platforms.
  • Schedule and facilitate meetings for the practice owner/head physician; support personal brand needs including licensure, external collaborations, and publicist coordination.
  • Lead onboarding and reporting processes for SkinCure oncology service, including insurance payments, patient write-offs, and monthly financial summaries.
  • Pull and analyze financial reports for injectable services and unallocated patient funds, supporting accounting transparency and revenue optimization.
  • Liaison with external IT vendor (DataPerk) to troubleshoot and coordinate technology needs.
  • Coordinate with MIPS representative through TriumpHealth; track quality measures and provide weekly/monthly reporting for compliance. Also, to include HIPAA/OSHA trainings/compliance.
  • Support the Marketing Director with promotional campaigns, product inventory, events, and sales initiatives.
  • Maintain office functionality through ordering supplies and supporting administrative processes.
  • Manage monthly melanoma patient reporting and appointment compliance outreach.
  • Projects & Successes:
  • Successfully onboarded and managed the operational integration of the SkinCure service, including financial reconciliation and process flow implementation.
  • Developed and maintained a streamlined weekly financial reporting process for unallocated funds, contributing to improved financial tracking.
  • Enhanced MIPS performance tracking and documentation processes to improve compliance.

Front Office Manager (Full-Time: May 2016 – June 2019 | Part-Time: June 2019 – February 2023)

Skin Wellness Dermatology
05.2016 - 06.2019
  • Oversaw front office operations including appointment scheduling, patient satisfaction, billing/coding troubleshooting, and staff training.
  • Led MIPS tracking and reporting efforts, including patient recalls and HIPAA/OSHA trainings/compliance.
  • Developed monthly front office schedules, conducted staff meetings and evaluations.
  • Collaborated with the marketing director on special projects, events, and product promotions.
  • Pulled financial reports, reconciled patient balances, and supported provider workflows.
  • Oversaw provider calendars and collaborated with clinical staff to streamline patient flow and operational efficiency.
  • Maintained oversight of financial processes including patient balances, copays, and insurance verification.
  • Trained new hires and developed SOPs that improved front desk accuracy and consistency.
  • Provided EHR and practice management system support, serving as a key internal resource for problem-solving and training.
  • Projects & Successes:
  • Spearheaded the full transition from AdvancedMD to Modernizing Medicine PM/Boost, improving system integration and billing workflows.
  • Led the migration from FlexScanMD to Modernizing Medicine Inventory Platform, increasing accuracy in product tracking and reconciliation.
  • Built foundational expertise in Modernizing Medicine EHR, becoming a go-to resource for system optimization and troubleshooting.

Clinic Supervisor

Alabama Pain Physicians
12.2014 - 05.2016
  • Directed patient flow and clinical team productivity across a multi-provider pain management clinic.
  • Trained and evaluated clinical staff; conducted audits on charting and documentation.
  • Assisted mid-levels with charting, notes, prescriptions, and performance metrics.
  • Coordinated staff schedules and oversaw payroll, PTO, and time management.
  • Led weekly team huddles to communicate updates and implementation changes.

Clinical Assistant / Team Leader

Alabama Pain Physicians
06.2012 - 12.2014
  • Handled patient intake, vitals, chart updates, medication reconciliation, and scribing.
  • Managed administrative tasks including pre-certs, scheduling, records requests, and referrals.
  • Created lab and imaging orders; maintained inventory and organized exam rooms.
  • Ensured seamless communication between clinical and administrative teams.

Education

Bachelor of Science - Biomedical Sciences (Pre-Med)

Auburn University
Auburn, AL
12.2011

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Bevill State Community College
01.2008

Skills

  • Modernizing Medicine EHR / PM / Inventory
  • WooCommerce
  • Microsoft Word, Excel, PowerPoint
  • TriumpHealth MIPS Platform
  • AdvancedMD (formerly used)
  • HIPAA/OSHA Compliance

ADDITIONAL EXPERIENCE

  • Auburn University Athletics Department (Football) – Staff Member (while attending college)
  • University Program Council – Led and promoted campus events using student feedback

Certification

HIPAA/OSHA CERTIFICATION

CPR CERTIFIED

Timeline

Quality Assurance Manager (Part-Time)

Skin Wellness Dermatology
02.2023 - Current

Front Office Manager (Full-Time: May 2016 – June 2019 | Part-Time: June 2019 – February 2023)

Skin Wellness Dermatology
05.2016 - 06.2019

Clinic Supervisor

Alabama Pain Physicians
12.2014 - 05.2016

Clinical Assistant / Team Leader

Alabama Pain Physicians
06.2012 - 12.2014

Bachelor of Science - Biomedical Sciences (Pre-Med)

Auburn University

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Bevill State Community College

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