Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sarah Holland

Sarah Holland

Woodway,TX

Summary

Results-oriented Psychology major currently attending Bloomsburg University of Pennsylvania, with 13+ years of work experience. Aiming to leverage a proven knowledge of electronic applicant screening, staff training and development, and report generation skills to successfully fill the HR Generalist role at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.

Overview

16
16
years of professional experience

Work History

Head Cashier

Lowe's Companies Inc
09.2022 - Current
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Real Estate Referral Associate

Berkshire Hathaway HomeServices Hodrick Realty
04.2016 - Current
  • Contacted previous clients for prospecting of referral business
  • Determined what kinds of properties were sought
  • Accompanied buyers during visits to and inspections of property, advising them on suitability and value of homes are visiting
  • Prepared documents such as representation contracts, purchase agreements, closing statements, deeds and leases
  • Acted as intermediary in negotiations between buyers and sellers
  • Advertised services to solicit property sales listings
  • Advised clients on market conditions, prices, mortgages, legal requirements and related matters
  • Conferred with escrow companies, lenders, home inspectors and pest control operators on adherence to terms and conditions of purchase agreements before closing dates
  • Advised sellers on how made homes more appealing to potential buyers
  • Reviewed property listings and attended staff and association meetings to remain knowledgeable about real estate markets.

Human Resources Assistant

Pactiv Evergreen/Elite
04.2018 - 05.2022
  • Processed, verified and maintained personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications and employee leaves of absence
  • Compiled and prepared reports and documents pertained to personnel activities
  • Examined employee files to answer inquiries and provided information for personnel actions
  • Explained company personnel policies, benefits and procedures to employees and job applicants
  • Prepared and set up for new employee orientations
  • Prepared badges, passes and identification cards and performed other security-related duties
  • Obtained and verified information used to screen and evaluated them.

Warehouse Associate

Epic Provisions
10.2015 - 03.2016
  • Inspected products for defects and damages and reported discarded items to supervisors
  • Sorted and organized merchandise in preparation for shipment
  • Operated pallet jacks to transport shipments and equipment
  • Packaged and sealed products according to order size and specifications.

Receptionist

Physical Therapy Associates
04.2014 - 12.2014
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names
  • Answered questions about organization and provided callers with address, directions and other information.
  • Confirmed appointments, communicated with clients and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.

Senior Customer Service Representative

Seton Spine & Scoliosis Center
10.2009 - 05.2013
  • Complied with privacy and confidentiality policies when communicating with callers and guests
  • Provided typing, word processing and clerical support and assisted with special projects
  • Processed incoming and outgoing documents via electronic methods and systems
  • Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
  • Used sign-in sheets and other check-in procedures to track visitors on premises
  • Checked visitors in and directed or escorted to appropriate departments and personnel
  • Determined charges for services requested and arranged for billing
  • Conferred with customers by telephone or in-person to provide service information
  • Processed customer adjustments to maintain financial accounts
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

Education

Bachelor of Arts - Psychology

Bloomsburg University of Pennsylvania
Bloomsburg, PA
05.2023

Skills

  • Applicant Tracking Systems
  • Microsoft Office Suite
  • SAP
  • New Hire Training
  • Policy Enforcement
  • Hiring and Orientation
  • Adaptable and Flexible

Accomplishments

  • Real Estate License

Timeline

Head Cashier

Lowe's Companies Inc
09.2022 - Current

Human Resources Assistant

Pactiv Evergreen/Elite
04.2018 - 05.2022

Real Estate Referral Associate

Berkshire Hathaway HomeServices Hodrick Realty
04.2016 - Current

Warehouse Associate

Epic Provisions
10.2015 - 03.2016

Receptionist

Physical Therapy Associates
04.2014 - 12.2014

Senior Customer Service Representative

Seton Spine & Scoliosis Center
10.2009 - 05.2013

Bachelor of Arts - Psychology

Bloomsburg University of Pennsylvania

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Sarah Holland