Sarah Hollingsworth
Spring Grove,PA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
HMS (Red Lion Controls)
York, USA
02.2020 - Current
- Creation of customer orders while answering calls in a fast-paced environment.
- Perform order entry, correct errors, and collaborate with the planning team to ensure timely order fulfillment.
- Address tickets, provide information on compliance regulations, and answer customer inquiries regarding pricing and delivery process phone orders.
- I use systems such as IFS, F&O, Microsoft Office, Teams, and Zendesk, and I frequently multitask between them.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
General Assembler Lead
Red Lion Controls
York
02.2020 - 04.2023
- Verified accuracy of assembled parts by comparing them against product specifications.
- Inspected parts for defects or deviations from standards.
- Adhered to all company policies and safety regulations while performing work duties.
- Assisted co-workers with difficult tasks when necessary.
- Tested finished products for quality assurance purposes.
- Monitored inventory levels and ordered new supplies as needed.
- Provided feedback to supervisors about ways to improve the assembly process.
Production Worker
HR Pharmaceuticals
York, USA
07.2019 - 06.2020
- I packed boxes of ultrasound gel, filled syringes, labeled syringes and boxes, transported boxes to designated locations, assisted on all production lines.
- Worked overtime, and consistently offered assistance wherever needed.
- Assisted in setting up production lines for manufacturing processes.
- Provided assistance in loading and unloading containers onto trailers for transport.
- Verified accuracy of finished products against work orders or blueprints.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Identified defective parts or components and removed them from production line.
Material Processor
Assurant Solutions
York, USA
08.2016 - 06.2019
- I processed incoming phones by model and carrier, including those with unclear IMEIs.
- I managed supplies, maintained error logs, documented bin locations, opened deliveries, assisted other departments, and worked overtime.
Gas Station Attendant
Turkey Hill
Lancaster, USA
12.2015 - 06.2016
- I maintained cleanliness of restrooms, the storefront, and the back room.
- I also ensured proper functionality of gas pumps, retrieved supplies from other stores, managed cash from the safe, and restocked inventory.
Law Office Clerk
Law Office Of Gayle Brown
Anchorage, USA
07.2015 - 11.2015
- I typed documents up for her, I sent out letters, walked to the court house to pick up or drop off letters, helped with her organization, color coded important documents, went to other court houses with her for hearings.
Crew Member
McDonalds
York, USA
11.2013 - 07.2015
- I maintained cleanliness of the lobby, soda machine, grills, and tables.
- I also washed dishes, restocked supplies, fulfilled customer requests, cooked in the kitchen, and managed the front counter.
Education
High School Diploma -
Northeastern High School
Manchester, PA05-2015
Skills
- Soldering
- Hi-pot
- IFS
- Microsoft
- F&O
- Zendesk
- Order entry
- Customer service
- Quality assurance
- Data entry
- Multitasking
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Good Telephone Etiquette
- Analytical thinking
- Leadership
- First Aid/CPR
- PPE use
- Calm under pressure
Timeline
General Assembler Lead
Red Lion Controls
02.2020 - 04.2023
Customer Service Representative
HMS (Red Lion Controls)
02.2020 - Current
Production Worker
HR Pharmaceuticals
07.2019 - 06.2020
Material Processor
Assurant Solutions
08.2016 - 06.2019
Gas Station Attendant
Turkey Hill
12.2015 - 06.2016
Law Office Clerk
Law Office Of Gayle Brown
07.2015 - 11.2015
Crew Member
McDonalds
11.2013 - 07.2015
High School Diploma -
Northeastern High School