I am a detail-oriented problem-solver with superb communication and costumer service skills. I am empathetic to client concerns and a positive client experience is my guiding principal. Service-oriented and encouraging, I deliver high-quality customer service by assessing needs and recommending most useful policies and products. I am proficient in using independent decision-making skills and sound judgment to positively impact company success. I am dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.