SARAH HOLMES
Clinton,MD
Summary
Dynamic leader with a proven track record at DynCorp International, enhancing team performance and retention through strategic training programs. Expert in data analysis and exceptional communication, I've increased company productivity by 75%. Skilled in developing engaging training content and fostering a culture of continuous improvement and collaboration.
Energetic and empathetic communicator with talent for building meaningful relationships. Possesses deep understanding of community outreach strategies and demonstrates proficiency in digital communication tools and event planning. Committed to fostering positive community engagement and driving impactful outreach initiatives.
Overview
46
46
years of professional experience
Work History
Peer Recovery Outreach Specialist
Uniiversity of Maryland
Baltimore, MD
01.2024 - 07.2024
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Networked across [Location] to build new connections and make initial contacts with prospects.
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Increased referrals by calling on target groups, organizations and professionals.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
Staff Development and Training Specialist/Incident Coordinator
Arc of Prince George's County
Upper Marlboro, MD
12.2019 - 10.2023
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed training handbooks, computer tutorials and reference materials.
- Developed lesson plans, instructional materials and written practice tests for Behavioral and Safety training courses.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Trained and mentored new personnel hired to fulfill various roles.
- Used various to design training for employees and increase company retention and productivity rates 75%.
- Used various to design training for employees and increase company retention and productivity rates.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
Training and Development Manager
DynCorp International
Joint Base Andrews, MD
09.2001 - 07.2018
- Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
- Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
- Optimized departmental performance with thorough needs assessments, aligning training programs to business objectives.
- Enhanced employee retention by implementing comprehensive training and development programs.
- Achieved greater efficiency in the delivery of training programs by leveraging technology and digital tools for content creation, learning management, and reporting.
- Streamlined onboarding processes, ensuring new hires were equipped with necessary skills for success in their roles.
- Led cross-functional teams to develop organizational competency models, providing clear career pathways and development opportunities for all employees.
- Managed new employee orientation training process for more than 500 employees each year.
Education and Training Manager
United States Air Force
Joint Base Andrews Air Force Base, MD
06.1978 - 06.1998
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
Education
No Degree - Astrophysics
Harvard University
Cambridge, MANo Degree - Elementary Education
Abilene Christian University
Abilene, TXSkills
- Data analysis
- Project outreach plans
- Client assistance referrals
- Salesforce
- Crisis management
- Fundraising expertise
- Community relations
- Exceptional communication
Timeline
Peer Recovery Outreach Specialist
Uniiversity of Maryland
01.2024 - 07.2024
Staff Development and Training Specialist/Incident Coordinator
Arc of Prince George's County
12.2019 - 10.2023
Training and Development Manager
DynCorp International
09.2001 - 07.2018
Education and Training Manager
United States Air Force
06.1978 - 06.1998
No Degree - Astrophysics
Harvard University
No Degree - Elementary Education
Abilene Christian University