Sarah Holowach
Sussex,NJ
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by a successful tenure at Dunkin Doughnuts. Adept at cash handling and customer service excellence, I excel in fast-paced environments, demonstrating strong organizational abilities and a commitment to professionalism. Achieved significant improvements in customer return rates through effective relationship building and meticulous attention to detail. Trustworthy and dedicated cashier with 10 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier/Barista
Dunkin Doughnuts
05.2022 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Parts Cashier
AutoZone
03.2020 - 02.2022
- Expedited order fulfillment processes by utilizing computer systems for accurate tracking of part locations within the warehouse or storage area.
- Provided comprehensive training sessions for new hires on store procedures, product knowledge, and customer service best practices.
- Facilitated smooth operations, collaborating closely with service technicians to ensure timely availability of required parts.
- Optimized workflow efficiency by maintaining an organized workspace for quick retrieval of parts during peak periods.
- Contributed to team success, consistently meeting or exceeding performance goals related to sales quotas, order completion times, and customer satisfaction ratings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Receptionist
Tall Timbers POA
08.2015 - 02.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
High School Diploma -
High Point High School
Wantage, NJ06.2015
High School Diploma -
Sussex County Tech
Sparta, Nj06.2015
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Payment Processing
- Product Knowledge
- Merchandise Restocking
- ID Verification
- Liquor regulations and compliance
- Spirit, wine, and beer expertise
- Liquor Law Compliance
- Professionalism
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Relationship Building
- Inventory Stocking
- Store merchandise stocking
- Microsoft Office
- Attention to Detail
- Policies and Procedures
- Return and Exchange Processing
Certification
- Licensed Bartener/barista - 2015-current
Timeline
Cashier/Barista
Dunkin Doughnuts
05.2022 - 05.2024
Parts Cashier
AutoZone
03.2020 - 02.2022
Receptionist
Tall Timbers POA
08.2015 - 02.2019
High School Diploma -
High Point High School
High School Diploma -
Sussex County Tech