Sarah Horine
Marion,IN
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and patient care during routes. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Overview
11
11
years of professional experience
Work History
Driver EMS
Able Ambulance
Marion, Indiana
05.2024 - Current
- Operated emergency vehicles to transport patients safely and efficiently.
- Assisted medical personnel during patient transfers and emergencies.
- Completed daily vehicle inspections and reported maintenance needs promptly.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Followed safety protocols and traffic regulations during all driving activities.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Enhanced skills and knowledge through continuous EMS training.
- Assisted in training new drivers on operational procedures and safety standards.
- Documented patient information and transport details accurately for records.
- Adhered to company policies and procedures related to safety and security standards.
Hourly Manager
Walmart
Marion
04.2020 - 05.2024
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Led team meetings to communicate goals and align staff on priorities.
- Trained new employees on company policies and customer service standards.
- Oversaw inventory management to maintain stock levels and reduce shortages.
- Implemented store layout changes to enhance product visibility and customer flow.
- Evaluated employee performance and provided constructive feedback for improvement.
- Coordinated scheduling to optimize staff coverage during peak hours and events.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Implemented process improvements, resultingin an increase in operational efficiency.
Assistant Store Manager
Walmart
Kokomo, Indiana
07.2015 - 08.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in managing daily store operations and employee schedules.
- Trained new associates on customer service standards and operational procedures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Engaged with customers to resolve issues and enhance their shopping experience.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Led team meetings to communicate goals and encourage collaboration among staff.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Developed staff schedules to meet peak shopping times efficiently.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Coordinated inventory management and product placement for optimal sales.
- Maintained inventory by checking merchandise to determine levels.
- Conducted regular audits to ensure compliance with safety and quality standards.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales data to identify trends and improve store performance.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
Education
Marion High School
Marion, INSome College (No Degree) - Business Management And Drafting And Design
ITT-Tech
Fort Wayne, INSkills
- Emergency response
- Vehicle inspection
- Driving and transportation
- City and non-city driving
- Clean driving record
- Documentation standards
- Customer relationship management
- Customer service
Timeline
Driver EMS
Able Ambulance
05.2024 - Current
Hourly Manager
Walmart
04.2020 - 05.2024
Assistant Store Manager
Walmart
07.2015 - 08.2019
Marion High School
Some College (No Degree) - Business Management And Drafting And Design
ITT-Tech