Sarah Horne
Midlothian
Summary
Diligent professional and self-motivated leader with over 15 years of customer-facing expertise, including 5 years of team management and demonstrated proficiency in conflict resolution, customer communications, and retention strategies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Independent National Insurance Broker
Symmetry Financial Group
Midlothian
08.2024 - 05.2025
- Provided personalized advice according to clients' needs after a thorough analysis of the risk profile.
- Ensured ongoing client communication to maintain adequacy of coverage and address evolving needs.
- Streamlined communication between clients and insurance carriers to enhance process efficiency.
- Assisted clients in navigating the claims process.
- Created targeted marketing strategies and lead generation initiatives through social media platforms.
Life and Health Insurance Agent
Ensurem, LLC
01.2021 - 08.2024
- Reviewed clients’ health care plans to align their needs with suitable coverage options.
- Sold Medicare Advantage, Medicare Supplement, and Prescription Drug Plan products through targeted inbound and outbound marketing campaigns.
- Educated clients on health insurance options and benefits.
- Assisted clients in completing insurance applications and documentation.
- Analyzed client needs to recommend appropriate plans and coverage.
Entrepreneur/Small Business Owner
Doon Head Mercantile
01.2018 - 01.2024
- Oversaw business operations, driving sales, marketing, training, purchasing, accounting, negotiations, and customer service.
- Grew produce, tested and balanced soil, harvested vegetables and fruit at peak ripeness, packaged and sold at farmers markets and through community supported agricultural (CSA)memberships.
- Maintained equipment and tools through regular inspections and maintenance.
- Developed packaging, marketing materials, and value-added products to enhance crop shelf life.
Entrepreneur/Small Business Owner
SH Cleaning Services
07.2012 - 03.2021
- Maintained exceptionally clean environments.
- Assessed customer needs and allocated sufficient resources.
- Managed up to 6 cleaning teams (approx. 17 staff members) simultaneously
- Managed staffing schedules for cleaning teams to ensure timely service for vacation rentals.
Assistant Housing Manager
LaSalle County Housing Authority
Ottawa
05.2008 - 09.2012
- Coordinated maintenance requests and ensured timely service delivery for residents while overseeing a team of 6.
- Addressed tenant inquiries and assisted with housing applications to enhance resident satisfaction.
- Conducted regular inspections of housing units to ensure compliance with standards.
- Assisted in developing housing policies and procedures for the organization.
- Planned and executed community events to foster resident engagement and improve access to support services.
- Developed budgets for annual operating expenses associated with managing multiple residential properties. Prepared monthly financial statements for review by the board of directors.
- Managed a food service program with a staff of 13 employees.
- Saved the failing food service program which required an immediate, multi-pronged approach focused on reducing waste, optimizing labor, negotiating new vendor contracts and enhancing the tenant offerings and experience.
Education
Bachelors of Science Degree - Business Administration and Management
Southern Illinois University, Carbondale
Carbondale, IL08-2012
Associates of Arts - Business Administration and Management
University of Phoenix
Tempe, AZ03-2010
Skills
- Persuasive
- Effective communication
- Relationship building
- Conflict resolution
- Problem solving
- Critical thinking
- Technical proficiency
- Adaptability
- Time management
- Multi-tasker
- Self-motivated
- Exceeds expectations
- Positive and empathetic
- Effective listener
- unyielding commitment
Certification
• AHIP 2025 Medicare + Fraud, Waste, and Abuse Training
• Texas General Lines Agent, Life, Accident, Health and HMO
• Non-Resident Agent, AL, AZ, AR, CA, IN, LA, MO, NC, NY, OH, PA, SC, TN, VA, FL, GA, MI, WA
• Texas General Lines Agent, Life, Accident, Health and HMO
• Non-Resident Agent, AL, AZ, AR, CA, IN, LA, MO, NC, NY, OH, PA, SC, TN, VA, FL, GA, MI, WA
Timeline
Independent National Insurance Broker
Symmetry Financial Group
08.2024 - 05.2025
Life and Health Insurance Agent
Ensurem, LLC
01.2021 - 08.2024
Entrepreneur/Small Business Owner
Doon Head Mercantile
01.2018 - 01.2024
Entrepreneur/Small Business Owner
SH Cleaning Services
07.2012 - 03.2021
Assistant Housing Manager
LaSalle County Housing Authority
05.2008 - 09.2012
Bachelors of Science Degree - Business Administration and Management
Southern Illinois University, Carbondale
Associates of Arts - Business Administration and Management
University of Phoenix