Sarah Hosea

• Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective training.
• Developed assessments to measure and assess effectiveness of training curriculum and learner performance with training team.
• Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.
• Worked with departmental management to create individual training plans for staff and proctor families.
• Identified gaps in staff skills and created or suggested learning experiences to close gaps.
• Identified key areas that could use improvement and implemented new processes, which increased efficiency.
• Communicated with proctor families and assisted with proper training requirements to meet state standards and requirements for licensure.
• Filed and kept accurate documentation of paperwork and state requirements for licensure.
• Facilitated BCI paperwork and fingerprints for incoming employees and Proctor Families.
• Facilitated and carried out a monthly training schedule to ensure all families and employees completed necessary training to comply with state and company requirements.
• Provided coaching and mentoring to employees.
• Trained and mentored multiple new personnel and proctor parents hired to fulfill various roles.
• Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
• Facilitated virtual, in-person and blended learning sessions.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Developed and implemented successful onboarding program.

• Coached employees through day-to-day work and complex problems.
• Created, prepared, and delivered reports to various departments.
• Prepared agendas and took notes at meetings to archive proceedings.

· Provide supervision, coaching, and mentoring to the Family Consultants to ensure that they are meeting the needs of families and children in care.

· Complete a quarterly Performance Review with their team members.

· Cover Family Consultants when they use PTO, during bereavement leave, and during paternity/maternity leave.

· Conducts monthly training to professional parents.

· Oversee weekly program metrics with all related program services.

· Assist in recruitment and onboarding of qualified direct service staff members.

· Complete quarterly Home Inspections for professional parents under their Family Consultant caseloads.

· Completes regular bi-weekly metric reviews for all direct reports on services provided and provides information to the Program Director regarding the performance of their team members.

· Conduct regular case reviews and provide feedback to Family Consultants to ensure that they are providing effective and efficient services.

· Collaborate with agency leadership and other departments to ensure that services are integrated and coordinated to meet the needs of families and children.

· Develop and maintain relationships with community partners and stakeholders to enhance services and resources for families and children in care.

· Ensure that all services provided by the Family Consultants follow federal, state, and local laws and regulations related to foster care and adoption.

· Supervise the accuracy and completion of records of all support activities.

· Prepare reports for Program Director on support program outcomes and metrics.

• Collaborated with families to assist in growth, development to increase potential.
• Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
• Visited homes of families and maintained appropriate contact as directed by agency procedures.
• Identified available community resources and programs for families of disabled children.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Documented data and completed accurate updates to case records.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
• Facilitated family meetings to ensure communication and collaboration between family members.
• Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
• Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
• Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
• Developed and implemented programs to support children's mental health and well-being.
• Worked with educational team to develop Individual Education Plans (IEPs) for students.