Sarah Hoving
Summary
I'm a passionate Branch Manager to one of the top 3 branches in my financial institution. I have 6+ years of experience in customer support developing communication skills. I pride myself on being an adaptable team-player in challenging situations. I am able to work well both in a team environment as well as using own initiative. Throughout my work experience I have worked closely with people of all ages and am passionate about helping people. I look forward to hearing back from you!
Overview
5
5
years of professional experience
Work History
Branch Manager
Prairie State Bank & Trust
09.2022 - Current
- Open multiple types of accounts including deposit accounts, savings accounts, Trusts and IRAs for new customers / businesses as well as request the required identification and documentation following federal protocol.
- Identify the needs of new and existing customers and offer appropriate services currently available
- Provide additional information to customers regarding promotions, contests and new account options
- Promote and upsell credit cards available through the financial industry as well as and banking services to current and potential customers
- Assist in community awareness events to increase bank outreach and foster new business opportunities
- Answer questions and customer concerns regarding checking, savings, IRA, Trust, and credit accounts.
- Proactively identify and inform customers of account status deficiencies and disputed transactions while providing options to resolve
- Complying with regulatory requirements including bank secrecy act, anti-money laundering, OFAC, USA patriot act, FDIC guidelines, and community reinvestment act, maintaining the confidentiality of bank records and client information.
- Managed daily operations of a retail branch including staff supervision, customer service, and sales.
- Conducted monthly staff performance reviews to track team progress to better meet goals of the bank.
- Oversee the recruitment, hiring and training of staff and evaluate the performance of employees.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Sr. Customer Service Representative
Ashley Furniture HomeStore
02.2022 - 09.2022
- Work with as well as travel between 4 separate locations to assist with staffing and client needs
- Directly engaged with clients who require any information pertaining to our services and products, as well as provide solutions or answers to any concerns that may arise.
- Skilled in excel, communication with customers and management, the programs our sales are entered into, money management, data entry, and applying multiple different financing types.
- Held responsibility for scheduling deliveries/ services and intake of inventory.
- Work closely with our sales team in closing tickets and ensuring an enjoyable experience for all customers.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Analyzed credit scores to determine borrowers' creditworthiness.
Walmart Team Lead
Walmart
10.2020 - 03.2022
- Moved throughout all departments including, personal shopping, stocking, clothing, cashier work, and guest services to ensure coverage and training needs were met.
- Effectively trained new hires to meet company needs, including new team leads.
- Used mobile application to complete orders, request permission for substitutions and communicate in realtime with online order customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Loaded and unloaded orders at customer's homes or locations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Picked quality and accurate items for 100+ daily customer orders.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Head Lifeguard and Swim Instructor
Decatur County Family YMCA
- Performs professional duties in ensuring effective performance of lifeguard functions.
- Ensures that life-saving certification is current and that all lifeguards are fully competent in performing water rescue procedures and coordinates in ensuring safety of patrons in and around the pools and monitoring swimmers and to enforce all safety rules.
- Performs all lifeguard responsibilities including monitoring pool activities, applying first aid, and performing water rescues as necessary.
- Team player and ensuring pools are adequately staffed, including filling in often.
- Orients new lifeguards to job duties and responsibilities.
- Ensures that all lifeguards are current on their training and certifications.
- Schedules, coordinates and conducts in-service training.
- Ensures that lifeguards are fully competent in first aid, CPR, and all water rescue techniques.
- Responsible for swimming instruction on multi levels from infant to adult level, including special needs and developmentally disabled children.
- Ability to do advance lesson planning and instruction of children, and communication to parents of children.
- Performed and provided progress report reviews to parents of students and developed tailored lessons based on student needs to ensure advancement in swimming level.
- Provide competent, safe instruction using recognized lead-up skills as established by our profession and nation aquatic agencies.
- Plan and effectively organize class time for maximum practice accomplished through weekly lesson plans.
- Facilitate the certification process with the swim lesson supervisors.
Education
High school diploma -
Cerro Gordo High School
Cerro Gordo, IL05.2019
Skills
- Risk Management
- Data entry
- Sales
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Bank Secrecy Act
- Retail management
- Banking
- Customer service (6 years)
- Organizational Skills
- Office management
- Cashiering
- Leadership
Links
http://linkedin.com/in/sarah-hoving-90152b199
Timeline
Branch Manager
Prairie State Bank & Trust
09.2022 - Current
Sr. Customer Service Representative
Ashley Furniture HomeStore
02.2022 - 09.2022
Walmart Team Lead
Walmart
10.2020 - 03.2022
Head Lifeguard and Swim Instructor
Decatur County Family YMCA
High school diploma -
Cerro Gordo High School
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