Sarah Howard

Island Creamery

Chincoteague, VA

05.2020 - Current

Operated cash register, taking payments and issuing customer receipts.
Kept work area tidy and sanitary, promptly addressing spills and other messes.
Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
Processed sales transactions for cash, debit and credit purchases.
Offered samples of new ice cream flavors to customers.
Maintained menu knowledge to provide recommendations and answers to customer questions.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Provided details on seasonal flavor availability, ice cream source, allergens and specials.
Helped patrons decide which flavor to choose according to preferences and tastes.
Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
Delivered orders to customers at tables promptly after ice cream was scooped to avoid melting.