Sarah Howard
Morgantown
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Ruby memorial
11.2023 - Current
- Handle confidential patient information in compliance with HIPAA regulations and hospital privacy policies.
- Provide patients with necessary forms, consents, and information regarding billing policies, payment options, and insurance coverage.
- Greet and register patients upon arrival, ensuring that accurate demographic and insurance information is collected and updated in the Epic system.
- Answer patient inquiries regarding insurance coverage, financial responsibility, and facility services.
- Answers phone calls in a professional and courteous manner. Uses the phone system in a correct manner.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on filing, phone etiquette and other office duties.
Patient Access Specialist
TRI-STATE Community Health Center
01.2022 - 10.2023
- Checking patients in and out when they arrive for medical appointments.
- I answered the phones to address patient inquiries and schedule appointments.
- Documenting insurance information, personal information, payment methods, and other important patient information.
- Managing various types of paperwork, and other clinical duties.
- Handle confidential patient information in compliance with HIPAA regulations, and clinical privacy policies.
- Provide excellent customer service to patients, ensuring a positive experience throughout the registration and access process.
Sales Representative
U.S. Cellular
12.2019 - 12.2021
- Delivered exceptional service by addressing customer concerns, processing returns, and promoting U.S. Cellular products and services, resulting in increased customer loyalty.
- Demonstrated excellent communication and problem-solving skills by assisting customers with inquiries, technical issues, and account management for mobile services.
- Consistently achieved or exceeded monthly sales targets through product knowledge, upselling techniques, and providing tailored recommendations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Server
El Puente
04.2018 - 01.2020
- Greet and welcome guests in a friendly and professional manner, providing excellent customer service throughout their dining experience.
- Handle guest complaints or concerns professionally and efficiently, ensuring guest satisfaction, and a positive dining experience.
- Maintain a clean and organized dining area, including setting up and clearing tables, refilling drinks, and removing dirty dishes.
Education
Bachelor of Integrated Studies - General Business
West Virginia University
06.2025
Skills
- Workday
- Time management
- Conflict management
- Public speaking
- Epic
- Customer service
- Microsoft Word
- Microsoft Excel
- Problem solving
- Data entry proficiency
- Patient scheduling
- Microsoft Excel
Timeline
Patient Access Specialist
Ruby memorial
11.2023 - Current
Patient Access Specialist
TRI-STATE Community Health Center
01.2022 - 10.2023
Sales Representative
U.S. Cellular
12.2019 - 12.2021
Server
El Puente
04.2018 - 01.2020
Bachelor of Integrated Studies - General Business
West Virginia University
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