Sarah Howard
Argyle
Summary
Experienced with patient registration, insurance verification, and managing patient inquiries. Uses effective communication to ensure seamless patient interactions and adherence to healthcare protocols. Track record of enhancing patient satisfaction through efficient and compassionate service.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Ruby Memorial Hospital
11.2023 - 07.2025
- Handle confidential patient information in compliance with HIPAA regulations and hospital privacy policies.
- Collaborated with team members to analyze patient data, ensuring correct delivery of billing policies and payment options, which led to a more efficient registration experience.
- Greet and register patients upon arrival, ensuring that exact demographic and insurance information is collected and updated in the Epic system.
- Answer patient inquiries about insurance coverage, budgetary responsibility, and facility services.
- Answers phone calls in a professional and courteous manner. Uses the phone system in a correct manner.
- Collected and entered patient demographic and insurance data into computer database to set up patient's medical record.
- Stayed calm under pressure to and successfully dealt with demanding situations.
- Trained inexperienced staff on office protocols and patient data management, enhancing team efficiency and compliance within 3 months.
- Demonstrated excellent communication and problem-solving skills by aiding customers with inquiries, technical issues, and account management for mobile services.
Patient Access Specialist
TRI-STATE Community Health Center
01.2022 - 10.2023
- Checking patients in and out when they arrive for medical appointments.
- I answered the phones to address patient inquiries and schedule appointments.
- Documenting insurance information, personal information, payment methods, and other important patient information.
- Managing diverse types of paperwork, and other clinical duties.
- Handle confidential patient information in compliance with HIPAA regulations, and clinical privacy policies.
- Provide excellent customer service to patients, ensuring a positive experience throughout the registration and access process.
- Trained new office staff on patient registration protocols within 3 months, enhancing team efficiency and ensuring compliance with HIPAA regulations.
Sales Representative
U.S. Cellular
12.2019 - 12.2021
- Delivered exceptional service by addressing customer concerns, processing returns, and promoting U.S. Cellular products and services, resulting in increased customer loyalty.
- Consistently achieved or exceeded monthly sales targets through product knowledge, upselling techniques, and providing tailored recommendations.
- Met with customers to discuss and learn needs, tailor solutions and close deals.
Server
El Puente
04.2018 - 01.2020
- Greet and welcome guests in a friendly and professional manner, providing excellent customer service throughout their dining experience.
- Handle guest complaints or concerns professionally and efficiently, ensuring guest satisfaction, and a positive dining experience.
- Support a clean and organized dining area, including setting up and clearing tables, refilling drinks, and removing dirty dishes.
Education
Master's - human resources
West Virginia University
08.2026
Bachelor of Integrated Studies - General Business
West Virginia University
Morgantown, WV06.2025
Skills
- Conflict management
- Customer service
- Data entry ability
- Epic
- Microsoft Excel
- Microsoft Word
- Patient scheduling
- Problem solving
- Time management
- Workday
- Insurance billing
Timeline
Patient Access Specialist
Ruby Memorial Hospital
11.2023 - 07.2025
Patient Access Specialist
TRI-STATE Community Health Center
01.2022 - 10.2023
Sales Representative
U.S. Cellular
12.2019 - 12.2021
Server
El Puente
04.2018 - 01.2020
Bachelor of Integrated Studies - General Business
West Virginia University
Master's - human resources
West Virginia University
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