Sarah Lloyd
Springfield
Summary
Dynamic professional with extensive experience in healthcare and customer service, notably as a Newborn Hearing Screener at IHSS. Proven ability in HIPAA compliance and compassionate caregiving, enhancing patient satisfaction and safety. Skilled in problem-solving and collaboration with healthcare teams, consistently delivering exceptional service and fostering strong relationships.
Overview
9
9
years of professional experience
Work History
Newborn Hearing Screener
IHSS
Springfield
08.2024 - Current
- Ensured every baby is screened according to the state requirements under the California, NHSP, and IHSS corporate guidelines.
- Maintained a clean and orderly work area.
- Followed strict guidelines for patient identification and result labeling.
- Maintained both hospital and IHSS corporate records and logs as required.
- Maintained newborn hearing screening equipment in accordance with IHSS corporate guidelines.
- Recorded results appropriately in patients' charts.
- Inventory supplies and report supply needs to the assigned Area Manager.
- Performed related responsibilities as required or directed.
- Maintained excellent customer service throughout the program.
In-Home Caretaker
Family Member With Progressive Disease
07.2020 - 01.2024
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Scheduled and accompanied clients to medical appointments.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Maintained open lines of communication with local emergency services, coordinating efforts during critical incidents to protect residents and property.
- Coordinated with outside vendors to provide supplies and equipment.
Infant Nanny
The Kocian Family
04.2019 - 03.2020
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Maintained detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
- Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
- Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
- Managed emergency situations effectively, keeping both parents informed of any incidents while prioritizing the safety of the infant involved.
Customer Account Coordinator
Josh Lowe's Dr. Energy Saver
03.2018 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved complex billing issues, ensuring accurate invoicing and prompt payment from clients.
- Maintained comprehensive knowledge of products/services offered enabling tailored recommendations based on specific client requirements.
- Achieved high levels of customer loyalty by consistently delivering excellent service and exceeding expectations.
- Provided exceptional support to sales team members, assisting in closing deals and maintaining customer satisfaction.
Operations Manager
Trish Scully Child
08.2016 - 11.2016
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
NHA CCMA - CCMA
Medical Prep
12.2025 - 01.2026
High School Diploma -
Churchill High School
Eugene, OR06.2001
Skills
,,,,,
Heavy Lifting
HIPAA Compliance
Respectful and Compassionate
Hospice Support
Vital signs monitoring
Compassionate Caregiving
- Customer relationship management
- Compliance with regulations
- Problem solving
- Exceptional customer service
- Collaboration with healthcare teams2
Timeline
NHA CCMA - CCMA
Medical Prep
12.2025 - 01.2026
Newborn Hearing Screener
IHSS
08.2024 - Current
In-Home Caretaker
Family Member With Progressive Disease
07.2020 - 01.2024
Infant Nanny
The Kocian Family
04.2019 - 03.2020
Customer Account Coordinator
Josh Lowe's Dr. Energy Saver
03.2018 - 04.2019
Operations Manager
Trish Scully Child
08.2016 - 11.2016
High School Diploma -
Churchill High School