Sarah Howford

• Delivered high-quality waxing services, ensuring client satisfaction and comfort throughout procedures.
• Educated clients on aftercare practices to enhance results and maintain skin health.
• Mentored junior staff in advanced techniques, fostering skill development and consistency in service quality.
• Streamlined appointment scheduling process, improving overall client flow and service delivery efficiency.

• Managed guest check-ins and check-outs efficiently, ensuring seamless arrival experiences.
• Coordinated room assignments and reservations using hotel management software.
• Resolved guest inquiries and concerns promptly, enhancing overall satisfaction.
• Trained new staff on front desk procedures and customer service best practices.
• Handle Disneyland Park ticket and reservations for guests

• Performed thorough bathing and grooming services for dogs of various breeds and sizes.
• Utilized specialized bathing equipment to ensure safe and effective cleaning processes.
• Maintained cleanliness and organization of grooming areas, adhering to hygiene standards.
• Assisted in handling and calming dogs during bathing sessions to enhance their comfort.

Processed guest check-ins and check-outs at the hotel.

. Help guest reach their highest expectations for their stay

. Handle guest complaints and concernes

. Multiline phone system

. Opera System

. Help guest with reservations, in park experience opportunities, VIP requests