Sarah Huffaker
Dandridge,TN
Summary
Adept at thriving in high-pressure environments, I leveraged my strong computer skills and adaptability to enhance customer satisfaction and streamline operations at KaTom Restaurant Supply. Recognized for my problem-solving abilities and leadership, I significantly contributed to team success, embodying active listening and multitasking to exceed performance metrics.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
KaTom Restaurant Supply
10.2018 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Daycare Teacher
Little Kings & Queens Daycare Center
05.2018 - 09.2018
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Order Processing Specialist
KaTom Restaurant Supply
10.2018 - 08.2024
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Updated company tracking system with latest information.
- Received and followed pick sheets to gather merchandise for customer orders.
- Processed cash payments and credit and debit card transactions.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Operated pallet jacks, forklifts and other equipment regularly.
- Communicated with customers to answer questions and perform account maintenance.
- Maintained an organized database of customer orders, tracking progress from initiation to completion.
- Coordinated with warehouse staff for accurate inventory management and timely shipment of products.
- Developed strong relationships with clients through personalized attention and prompt response times.
- Managed multiple accounts simultaneously while maintaining detailed records of each client''s specific requirements.
- Conducted regular reconciliation of inventory levels for proactive identification of potential stock shortages or excesses.
- Proactively identified opportunities for process improvement within the department, leading to more efficient workflows.
- Collaborated with sales team to ensure all necessary documentation was collected for seamless order execution.
- Contributed to team''s monthly goals by efficiently handling a high volume of order requests daily.
- Expedited urgent orders with prioritization and close communication with other departments.
- Streamlined order processing procedures for increased efficiency and reduced errors.
Freight Coordinator
KaTom Restaurant Supply
10.2018 - 08.2024
- Coordinated international shipments by liaising between customs brokers, shipping lines, trucking companies, warehouses suppliers.
- Streamlined freight coordination processes by implementing efficient scheduling and tracking systems.
- Contributed to company growth with meticulous management of high-volume shipments during peak seasons.
- Managed claims processes for damaged or lost shipments, effectively recovering costs while preserving business relationships.
- Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
- Strengthened supplier relations by maintaining open lines of communication regarding capacity availability, rates, and service expectations.
- Maintained strong relationships with carriers, fostering trust and reliability in transportation partnerships.
- Mitigated risk of shipment delays or damages by closely monitoring cargo conditions during transit.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
Education
High School Diploma - Nursing
Sevier County High School
1200 Dolly Parton Pkwy, Sevierville Tn 3786205.2015
Skills
- Active listener
- Efficient under pressure
- Strong computer skills
- Proven team leader
- Problem-solving abilities
- Multitasking
- Microsoft
- Adaptability
Timeline
Customer Service Representative
KaTom Restaurant Supply
10.2018 - 08.2024
Order Processing Specialist
KaTom Restaurant Supply
10.2018 - 08.2024
Freight Coordinator
KaTom Restaurant Supply
10.2018 - 08.2024
Daycare Teacher
Little Kings & Queens Daycare Center
05.2018 - 09.2018
High School Diploma - Nursing
Sevier County High School
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