Sarah Hughes
Bozeman,MT
Summary
Compassionate and motivated professional dedicated to enhancing efficiency and customer satisfaction through expert coordination and project leadership. Consistently exceeds employer expectations by excelling in high-pressure roles while adapting quickly to new information or timelines. Continually searching for new opportunities and experiences.
Overview
5
5
years of professional experience
Work History
Ecommerce Fulfillment Coordinator
Heyday Bozeman
Bozeman, MT
06.2023 - Current
- Improved order processing efficiency by streamlining the fulfillment process and implementing time-saving strategies.
- Collaborated with various departments to develop cross-functional teams focused on improving overall business performance.
- Supervised team of helpers to create efficient fulfillment processes during holiday retail season.
Sales Associate
Heyday Bozeman
Bozeman, MT
10.2020 - 06.2023
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Front Desk Associate
Element Hotel
Bozeman, MT
06.2022 - 01.2023
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Customer Service Representative
Moore Lane Veterinary Hospital
Billings, MT
06.2020 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Knowledge of basic veterinary information
Immunology Intern
Macalester College
St. Paul, MN
07.2019 - 08.2019
- Gained valuable experience working within an immunology research lab, handling research mice and biological chemicals.
- Collected research data and reported findings to lab members.
Education
Sociology
Montana State University - Bozeman
Bozeman, MT05.2026
High School Diploma -
St. Paul's School
Concord05.2020
Skills
- Project Leadership
- Merchandise Organization
- Excellent Communication
- Teamwork and Collaboration
- Customer Service
- Shipping Coordination
- Shopify
- RICS
Accomplishments
Received Cook Scholarship to attend St. Paul's School, awarded to one Montana student each year.
Timeline
Ecommerce Fulfillment Coordinator
Heyday Bozeman
06.2023 - Current
Front Desk Associate
Element Hotel
06.2022 - 01.2023
Sales Associate
Heyday Bozeman
10.2020 - 06.2023
Customer Service Representative
Moore Lane Veterinary Hospital
06.2020 - 08.2020
Immunology Intern
Macalester College
07.2019 - 08.2019
Sociology
Montana State University - Bozeman
High School Diploma -
St. Paul's School