Sarah Hull
Warren,MI
Summary
Customer-centric and motivated Customer Service Representative With 6+ years of experience in handling inbound/outbound calls and providing product and service information increasing revenue generation. Proven Expertise in account management,order processing, and question/concern resolution.
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service/Claims Representative
Teletech Customer Care Management (TTEC)
10.2020 - 01.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Maintained accurate and up-to-date records of claim information for future reference.
- Investigated accidents or incidents to determine cause and extent of damages.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Checked documentation for accuracy and validity on updated systems.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Calculated adjustments, premiums and refunds.
Customer Service
London Arts Gallery
02.2017 - 10.2020
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Provided extraordinary customer service to clients.
- Provided exemplary customer service to guests.
- Provided exceptional customer service to customers.
Customer Service/Sales Agent
Telemarketing Communications
04.2016 - 09.2016
- Utilized persuasive communication skills to negotiate favorable contract terms for both the company and its clients.
- Built trust with customers by delivering on promises made during the sales process.
- Established rapport with customers by actively listening to their needs and offering personalized solutions.
- Actively participated in weekly team meetings, contributing valuable insights and recommendations for process improvements.
Education
High School Diploma -
Warren Woods Tower High School
Warren, MI2003
Skills
- Microsoft Office
- Insurance Claims Review
- Claims Investigation
- Time Management
- Data Analysis
- Decision-Making
- Policy understanding
- Settlement Negotiation
- Documentation Review
- Policy Knowledge
- Flexible Schedule
- Claims Processing
- Customer Service
- Attention to Detail
- Active Listening
- Critical Thinking
- Teamwork and Collaboration
- Claims adjustment
- Documentation processing
- Denied claims identification
- Financial Transactions
- Documentation abilities
- Data Entry
- Documentation skills
- Claim Amount Calculations
- Skilled in Tableau, Lexis Nexius, Cats/Falcon, Microsoft Word, Microsoft Excel,Sharepoint, CCMS, Visa Pas
Timeline
Customer Service/Claims Representative
Teletech Customer Care Management (TTEC)
10.2020 - 01.2024
Customer Service
London Arts Gallery
02.2017 - 10.2020
Customer Service/Sales Agent
Telemarketing Communications
04.2016 - 09.2016
High School Diploma -
Warren Woods Tower High School
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