Sarah Humphrey
Fort Worth,TX
Summary
Results-driven leader with over 4 years of management experience, advancing from Crew Member to General Manager at Zaxby’s. Expertise in hiring, training, scheduling, and employee relations, leading to recognition as Best General Manager in the market. Achieved first profitable year in store history through effective team management and operational strategies. Holds a B.S. in Psychology and experience supporting at-risk youth, targeting roles in Human Resources, Office Management or People Operations.
Overview
5
5
years of professional experience
Work History
General Manager
Zaxby’s
Boone, NC
02.2021 - Current
- Recognized as Best General Manager for exceptional leadership and operational excellence.
- Developed operational strategies that improved service speed and customer satisfaction scores.
- Analyzed sales data to identify trends, informing inventory decisions and promotional strategies.
- Fostered a positive work environment, leading to a 30% increase in employee retention rates.
- Transformed location from negative to profitable, achieving first profitable year in store history.
- Managed full cycle hiring process for over 30 employees, including screening, interviewing, and onboarding.
- Developed and maintained weekly staff schedules, aligning labor budgets with operational demands.
- Trained new hires, shift leaders, and assistant managers to enhance performance and retention rates.
- Maintained employee files, onboarding documents, compliance records, and operational reports.
- Led employee relations initiatives, focusing on coaching, conflict resolution, and performance evaluations.
- Monitored adherence to operational standards, health codes, and company policies.
Residential Counselor
Mountain Youth Academy
Mountain City, TN
09.2022 - 05.2023
- Supervised at-risk youth in a residential setting, offering emotional support and behavioral guidance.
- Documented progress notes, behavioral reports, and compliance records to track development.
- Assisted in crisis intervention and de-escalation, ensuring safety procedures were followed.
- Collaborated with clinical and administrative teams to enhance individual treatment plans.
- Maintained structure and routine, fostering a safe environment for residents.
Education
Bachelor of Science - Psychology
Appalachian State University
Boone, NC05.2023
Skills
- Hiring and interviewing
- New hire onboarding
- Employee relations and conflict resolution
- Workforce management
- Training and development
- Documentation and compliance
- Compliance management
- Leadership development
- Administrative skills
- Operations oversight
- Client communication
- Crisis management
- Google Workspace proficiency
- POS systems expertise
Accomplishments
Rookie of the Year Award, 2023
Websites
Timeline
Residential Counselor
Mountain Youth Academy
09.2022 - 05.2023
General Manager
Zaxby’s
02.2021 - Current
Bachelor of Science - Psychology
Appalachian State University