Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Hyre

Myrtle Beach,SC

Summary

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Motivating and positive with excellent interpersonal, coaching and communication skills. Organized, dependable, friendly and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering successful career history comprising more than 20 years.

Overview

24
24
years of professional experience

Work History

Human Resources Manager

Preston County Workshop
01.2023 - Current
  • Maintain human resources regulatory compliance with local, state and federal laws.
  • Establishing a relationship with local community agencies that can help with recruitment of qualified candidates with disabilities and also in the identification of appropriate accommodations.
  • Providing staff training on the disability nondiscrimination requirements of relevant civil rights and employment legislation.
  • Maintain company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinate employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Processed employee claims involving performance issues and harassment.
  • Motivated employees through special events and incentive programs.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Monitor and handled employee claims involving performance-based and harassment incidents.
  • Create and manage program budgets and timelines.
  • Instructed senior leaders on appropriate employee corrective steps.

Financial Coaching Director

West Virginia Junior College
10.2020 - 01.2023


  • Interviewed, hired and trained new employees.
  • Organized and coordinated conferences and monthly meetings.
  • Built and maintained relationships with college admissions offices.
  • Demonstrated self-motivation with a high degree of organizational skills to be successful in a fast-paced-environment.
  • Passionate about finances and the economy, stayed updated on economic news and market trends
  • Created a non-judgemental space for students to explore their financial goals, their relationship with money, and available financial options to help them feel more confident about managing their own money and feel empowered to take steps toward achieving their goals.
  • Taught students remotely using online video chat platform and other delivery channels.
  • Maintained accurate and complete records in the school database, including: contact, demographic, and assessment information, detailed notes for each significant participant interaction, an updated comprehensive financial profile and self-sufficiency outcomes data for each student.
  • Updated spreadsheets and databases to track, analyze, and report on performance.
  • Worked with team to design effective programming. Designed curricula and facilitate workshops to help students learn financial management concepts.
  • Effectively utilized phone, text, email, and other technology to facilitate and organize a high volume of communications with participants and staff.
  • Spoke to students regarding their income, monthly bills and current saving practices to understand where their money is going and reflect on what they wanted to change.
  • Competently assessed students' current financial situations through review of their tax returns, accounts, credit reports, etc.
  • Provided students with the tools necessary to manage money effectively, including changing spending and saving habits, developed a plan for paying off debt, and establishing a proven budget system.
  • Provided the structure to allow students to develop their own solutions and guide them toward resources and behaviors that will support their overall financial success in reaching both short-term and long-term goals.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Met with students to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
  • Empathized with students' about their financial situations, while also providing motivation and moving students toward positive action.
  • Outlined a financial plan and taught students how to establish an emergency fund.
  • Provided students with knowledge in reference to credit card debt and options they have to better maintain their debt.
  • Helped students develop new perspectives on the dynamics of money in relation to family, friends, and individual self-esteem.
  • Offered encouragement when the process seemed difficult, I kept the students on track, and held them accountable to their stated goals and directives.
  • Adhered to all guidelines related to confidentiality. Followed regulatory and quality-control requirements. Worked to ensure that satisfaction is a priority of the coaching program.
  • Upon completing the process, students often continue to engage, to call upon a “times of weakness”, when other life challenges come into play, for general questions, emotional support, clarifications, etc. I continued to help them with any issues they were having.


Assistant Director of Loan Services

West Virginia Junior College
06.2000 - 10.2020


  • Assisted former students to bring their federal student loan account current.
  • Maintained and updated files to ensure that information on students’ accounts is accurate, complete, and up to date.
  • Serve as a liaison between borrowers and loan servicers.
  • Received and enter borrower account data from client schools.
  • Verified accuracy of data with loan servicers and Department of Education resources.
  • Placed outbound calls, send letters, and emails to contact delinquent borrowers and advise them of their repayment responsibility and options
  • Received phone calls from students, answering their questions regarding their loans and repayment options
  • Counseled borrowers regarding the requirements for deferment, forbearance, rehabilitation and consolidation options.
  • Followed approved scripts and use approved letters in student contact activities to ensure compliance with company and regulatory requirements.
  • Acted as liaison between student borrower and loan servicer to obtain verbal forbearance's and to update borrower information.
  • Performed skip tracing to locate borrowers and collect on outstanding student debt.
  • Obtained completed deferment and forbearance forms from borrowers and submit to appropriate servicers.
  • Processed and tracked deferment and forbearance paperwork that was submitted.
  • Consulted with responsible parties to negotiate repayment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Reported to senior management on organizational performance and progress toward goals.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Built and maintained relationships with college admissions offices.
  • Tracked withdrawal and graduation dates for current borrowers in order to fulfill exit counseling requirements.
  • Attended financial aid training and workshops to keep an understanding of the changes in federal law and procedures.

Education

Medical Office Technology Diploma -

West Virginia Junior College - Morgantown
Morgantown, WV

High School Diploma -

Preston High School
Kingwood, WV
06.2002

Skills

  • Human Resources Operations
  • Company Organization
  • Compensation and Benefits
  • Contract Negotiation
  • Employee Support
  • File and Records Management
  • Payroll Coordination
  • Workforce Improvements
  • Benefits and Compensation Management
  • Microsoft Office Proficiency
  • Training and Development
  • Employee Morale Management
  • Benefits Programs
  • Mentoring
  • Compliance
  • Improving Organizational Standards
  • Company Directory
  • Recruitment Strategies

Timeline

Human Resources Manager

Preston County Workshop
01.2023 - Current

Financial Coaching Director

West Virginia Junior College
10.2020 - 01.2023

Assistant Director of Loan Services

West Virginia Junior College
06.2000 - 10.2020

Medical Office Technology Diploma -

West Virginia Junior College - Morgantown

High School Diploma -

Preston High School

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Sarah Hyre