Sarah Ibarra
Perris,CA
Summary
Accomplished District Specialty Manager at Smile Brands, Inc., with a proven track record in operations management and team leadership. Expert in policy implementation and staff development, I've successfully overseen a district generating over $7.5M in annual revenue, while mentoring a diverse team of 36 employees and 16 Doctor providers to achieve strategic goals and maintain budget control.
Overview
26
26
years of professional experience
Work History
District Specialty Manager
Smile Brands, Inc.
05.2012 - Current
- Manage specialty operations within my assigned district.
- Executes operational components of the company’s vision, service platform, and dental philosophy
- Ensures execution of operational standards, including compliance within established company policies, procedures, and government regulations
- Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses
- Manages labor costs for supervisory team within budget guidelines
- Increases and stimulates new patient growth and patient retention by supporting sales, marketing, and promotional programs for assigned market
- Communicates with Office Managers regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully
- Ensures flawless execution of operational standards, including compliance within established company policies, procedures, and government regulations.
- Responds to doctor, patient, and employee grievances, complaints, and inquiries
- Actively works to build and sustain a joined leadership work environment with doctors
- Oversees specialty operations within my assigned district with $7.5M plus in annual revenue.
- Lead, direct, motivate, train, and distribute workload appropriately to my direct reports of 36 employees, 16 Doctor providers
- Interview, hire, and train new staff to maintain teams
- Actively teaches, listens, mentors, and coaches others regarding a variety of critical market specialty activities
- Builds skills, motivates, and inspires integrity, trust, and confidence in staff, including identifying when to train and delegate key tasks to team members
- Actively manages staff to establish clear directions, set stretching objectives and goals, evaluate performance, and provide opportunities for development and growth in staff members
- Rewards and disciplines employees, addresses and resolves difficult problems with effective solutions
- Resolves and manages conflict between all internal and/or external clients
Dental Office Manager
Smile Brands, Inc - Bright Now Dental
02.2010 - 05.2012
- Responsible for executing on Smile Brands’ management responsibilities for its client dental practices, including providing business management services to dental practice staff, solving issues raised by dental practice staff, HR-related tasks, and managing the relationship between dental practice staff and Smile Brands.
- Plan, direct, and develop duties and responsibilities to staff.
- Develop and implement plans to promote office efficiency.
- Act as a mentor, coach, or support for staff.
- Responsible for office HR-related tasks – managing staffing levels within office needs: interviewing, hiring and staffing, firing, training, performance management, and discipline.
- Review and assess office productivity, services, and financial performance.
- Manage patient scheduling, productivity, collections and receivables, and expenses.
- Manage costs to ensure appropriate levels of expenditures.
- Manage day-to-day operations; analyze information and reports to identify trends, create business improvement plans, and coordinate with field management to troubleshoot operational inefficiencies and accompanying corrections.
- Create a collaborative environment, build and lead a team that promotes Smile Brands culture
- Act as a communication conduit between the dental practice staff, patients and the community – reinforce and educate constituents regarding value and experience of Smile Brands’ affiliated dentists and dental services.
Traveling Orthodontic District Manager
Smile Brands, Inc
07.2005 - 02.2010
- Managed Orthodontic specialty business with the Inland Empire district, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful new office openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Orthodontic Dental Assistant and Coordinator
Smile Brands, Inc
10.1998 - 07.2005
- Assisted orthodontists in performing complex treatments, ensuring precise execution of tasks and high-quality results.
- Prepared dental equipment and materials for orthodontic procedures, ensuring optimal readiness for efficient appointments.
- Educated patients on proper oral hygiene practices to maintain healthy teeth during orthodontic treatment phases.
- Improved patient comfort by providing clear explanations and thorough instructions during orthodontic procedures.
- Scheduled appointments, coordinated insurance benefits and referrals.
Education
Certificate in Dental Assisting -
Concorde Career College
San Bernardino, CA09.1998
Skills
- Team Leadership
- Staff Training and Development
- Operations Management
- Complex Problem-Solving
- Strategic Planning
- Project Management
Timeline
District Specialty Manager
Smile Brands, Inc.
05.2012 - Current
Dental Office Manager
Smile Brands, Inc - Bright Now Dental
02.2010 - 05.2012
Traveling Orthodontic District Manager
Smile Brands, Inc
07.2005 - 02.2010
Orthodontic Dental Assistant and Coordinator
Smile Brands, Inc
10.1998 - 07.2005
Certificate in Dental Assisting -
Concorde Career College
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