Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Sarah Infante

Highlands Ranch,CO

Summary

Seasoned Human Resources Professional with a Master’s Degree in Labor and Industrial Relations and PHR certification, leveraging strategic HR partnership experience across diverse industries. Demonstrated expertise in contract interpretation and applications, labor relations, employee relations, human resources development, and compliance with federal and state employment law. Proven ability to manage contracts and collective bargaining agreements, respond to union grievances, and ensure adherence to policies like NLRA and ADA. Recognized for strong problem-solving skills and effective communication, with a commitment to optimizing business performance while meeting organizational objectives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Lead HR/Labor Advisor

Lumen Technologies
Denver, Colorado
03.2022 - 01.2025
  • Company Overview: (Formerly CenturyLink)
  • The company representative is responsible for working with union-represented employees to facilitate the resolution of issues and grievances with various collective bargaining agreements.
  • Provided interpretation, application, and advisement on eleven labor contracts and collective bargaining agreements with Communications Workers of America and International Brotherhood of Electrical Workers.
  • Company representatives in grievance hearings and meetings respond with the Company disposition for the purpose of accepting, settling, or denying the Union’s position.
  • Acted as the liaison addressing represented employees' inquiries, concerns, and grievances related to Collective Bargaining Agreements.
  • Provided guidance on coaching, employee development, and corrective actions.
  • Guided interpretation and application of National Labor Relations Act.
  • Coordinated and guided investigations concerning represented employees.
  • Advise management on various other daily operations, involving, but not limited to, notices to the union, changes in wages and compensation, and offers of employment.
  • Consult with company attorneys and legal counsel on local and state ADA and EEOC discrimination claims, involving represented employees.

Corporate Investigator

United States Parcel Service/T Force Management
09.2021 - 02.2022
  • Responsible for assessing, researching, and conducting corporate-level investigations involving employees represented by the International Brotherhood of Teamsters.
  • Conducted extensive research and analyzed data to identify potential corporate policy violations
  • Interviewed witnesses, collected evidence, and prepared detailed reports on findings.
  • Provided recommendations to management regarding appropriate corrective actions related to corporate investigations.

Human Resources Director

Bethlehem Ministries
Denver, Colorado
08.2017 - 06.2021
  • Company Overview: 501(c)(3) non-profit organization.
  • Responsible for all human resources functions performed at a 501(c)(3) non-profit organization.
  • Including the administration, interpretation, and application of Human Resource policies and laws, including NLRA, FMLA, FLSA, ADA, ADEA, COBRA, Title VII, and Workers' Compensation and unemployment.
  • Responsible for implementing and ensuring compliance with all Covid-19 regulations and policies in the workplace, including but not limited to researching and creating a Covid-19 response policy for all employees, and processing all Pandemic Unemployment Insurance Assistance claims.
  • Responsible for exit interviews, policy development and creation, policy interpretation, benefit implementation, employee labor relations, onboarding and offboarding, recruiting, contract creation and implementation, and salary negotiation for new employees.
  • Provide supervisor and employee support on disciplinary procedures, conduct mediation, and ensure compliance with all federal, state, and local employment regulations.
  • Design, implementation, and consultation of human resource policies and programs, including workforce analysis and retention programs, health and safety programs, employee recognition programs, and worker-injury prevention programs.
  • Development and implementation of human resource management, quality and performance management, change conflict management, and special-project management.
  • Compensation and benefit planning, application, administration, and management.
  • 501(c)(3) non-profit organization.

Human Resources Consultant

Human Resources Alliance Inc.
Denver, Colorado
03.2017 - 08.2017
  • Performed various consulting services for various independent clients in the Denver area.
  • Reviewed and implemented independent client contracts.
  • Conducted recruitment and interviews for diverse client roles.
  • Performed compensation analysis and was responsible for interpreting, administering, and applying all human resource legal policies, including the FLSA, ADA, FMLA, National Labor Relations Act, Civil Rights Act of 1964, Equal Employment Opportunity Commission, Consolidated Budget Reconciliation Act, Worker's Compensation, and Unemployment Administration.
  • Provided assistance to businesses in developing and implementing human resource policies.
  • Cultivated relationships with external vendors related to Human Resources services such as recruiting firms or health insurance providers.

Independent Consultant/Independent Contractor
07.2009 - 06.2014
  • Advised clients individually on topics such as new-hire negotiations, benefit plans, unemployment assistance, and severance options.
  • Offered tailored guidance to small business owners on ACA compliance specific to healthcare benefits and employer mandate.
  • Offered personalized consultation to clients on Michigan’s Freedom to Work Act.
  • Guided resolution processes addressing employee relations challenges through effective communication strategies.
  • Delivered targeted coaching to managers on employee selection and performance optimization.

Director of Human Resources

West Penn Allegheny Health System and Allegheny Medical Practice Network
Pittsburgh, Pennsylvania
01.2009 - 06.2009
  • Managed business goals, plans, and objectives of AMPN through effective Human Resource policies.
  • Contributed to creation and execution of system-wide and hospital-focused initiatives such as compensation, benefits administration, and leave management.
  • Directed team operations while assessing performance to ensure alignment with organizational goals.

Human Resources Manager

Hurley Practice Management Services
Flint, Michigan
09.2007 - 01.2009
  • Directed operations of human resources department managing healthcare and physician practices.
  • Created, developed, and implemented comprehensive human resource policies, procedures, and practices.
  • Responsible for employee labor relations and collective bargaining agreements with Teamsters Local 332 union including contract negotiation, implementation and interpretation
  • Managed compensation, benefits, and personnel evaluation programs.

Human Resources Administrator (Generalist)/Labor Relations Specialist

Tendercare (Michigan) Inc.
Lansing, Michigan
09.2005 - 03.2007
  • Responsible for assisting with and conducting employee labor relations in multiple unionized and non-unionized Long Term Care facilities, including union avoidance activities, mediation, arbitration, contract administration and interpretation, hearings and union grievances
  • Consulted, oversaw, directed, and conducted all aspects of internal human resource policies and procedures including recruitment and retention, employee training and development, employee performance evaluation, new hire orientation, exit interviews
  • Responsible for interpreting, administering and applying all human resource legal policies including the FLSA, ADA, FLMA, NLRA, Civil Rights Act of 1964, Equal Employment Opportunity Commission, Consolidated Budget Reconciliation Act, Worker's Compensation and Unemployment Administration
  • Administered all company sponsored benefits including health, dental, vision, disability and retirement benefits
  • Prepared cases, represented and testified on behalf of company at unemployment hearings
  • Represented the company in campaigns with the UAW and SEIU Local 79 unions

Education

M.A. - Labor and Industrial Relations and Human Resources

Michigan State University
East Lansing, Michigan

B.S. - Psychology

Michigan State University
East Lansing, Michigan

Skills

  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Power Point
  • HR Acuity
  • Oral communication
  • Written communication
  • Public speaking
  • State and federal employment laws
  • Formal negotiation
  • Strategic planning
  • Execution
  • Statistical methods
  • Research

Certification

Professional in Human Resources Certified, Human Resources Certification Institute, in process of renewing

Affiliations

  • Avid Colorado skier and hiker of over 40 years
  • Accomplished private chef
  • Former restaurant reviewer

Timeline

Lead HR/Labor Advisor

Lumen Technologies
03.2022 - 01.2025

Corporate Investigator

United States Parcel Service/T Force Management
09.2021 - 02.2022

Human Resources Director

Bethlehem Ministries
08.2017 - 06.2021

Human Resources Consultant

Human Resources Alliance Inc.
03.2017 - 08.2017

Independent Consultant/Independent Contractor
07.2009 - 06.2014

Director of Human Resources

West Penn Allegheny Health System and Allegheny Medical Practice Network
01.2009 - 06.2009

Human Resources Manager

Hurley Practice Management Services
09.2007 - 01.2009

Human Resources Administrator (Generalist)/Labor Relations Specialist

Tendercare (Michigan) Inc.
09.2005 - 03.2007

M.A. - Labor and Industrial Relations and Human Resources

Michigan State University

B.S. - Psychology

Michigan State University

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