Sarah Irving
Administrative Asistant, Customer Service Specialist
Wichita,KS
Summary
At Wichita Public Schools- USD 259, I energetically drove success by utilizing my expert Microsoft Office skills and exceptional organizational abilities to improve administrative operations. As a proven team builder, my adept problem-solving facilitated seamless remote transitions, significantly enhancing the efficiency of support for staff and students. With a track record of providing excellent customer service and resolving complaints promptly, I possess robust problem-solving skills and the capacity to multitask in dynamic environments. I am eager to apply my talents to excel in the Customer Service Representative role within your team.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Administrative Assistant
Wichita Public Schools- USD 259
8 2017 - 5 2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Remote Administrative Assistant
Wichita Public Schools- USD 259
03.2020 - 01.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Unit Clerk & Heart Monitor Technician
Kansas Medical Center
05.2015 - 06.2017
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
- Arranged discharges and patient transportations.
- Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
Call Center Representative
OLC Global
08.2013 - 05.2015
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Accounting Assistant
Reazin Accounting
01.2006 - 05.2013
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
Education
No Degree - Business
Hutchinson Community College
05.2001 - 05.2005
Skills
Excellent organization skills
Microsoft Suites - Expert
Records Management Systems
Customer relations and communications
Accounting systems and software
Financial Statements
Account Services
Engagement Monitoring
Social Media Platforms
Customer Interaction Data
Office Administration
Data Entry
Administrative Support
Certification
CPR
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Administrative Assistant
Wichita Public Schools- USD 259
03.2020 - 01.2021
Unit Clerk & Heart Monitor Technician
Kansas Medical Center
05.2015 - 06.2017
Call Center Representative
OLC Global
08.2013 - 05.2015
Accounting Assistant
Reazin Accounting
01.2006 - 05.2013
No Degree - Business
Hutchinson Community College
05.2001 - 05.2005
Administrative Assistant
Wichita Public Schools- USD 259
8 2017 - 5 2024