Sarah Irving
Administrative Asistant, Customer Service Specialist
Wichita,KS
Summary
At Wichita Public Schools- USD 259, I energetically drove success by utilizing my expert Microsoft Office skills and exceptional organizational abilities to improve administrative operations. As a proven team builder, my adept problem-solving facilitated seamless remote transitions, significantly enhancing the efficiency of support for staff and students. With a track record of providing excellent customer service and resolving complaints promptly, I possess robust problem-solving skills and the capacity to multitask in dynamic environments. I am eager to apply my talents to excel in the Customer Service Representative role within your team.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Administrative Assistant
Wichita Public Schools- USD 259
8 2017 - 5 2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Remote Administrative Assistant
Wichita Public Schools- USD 259
03.2020 - 01.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Unit Clerk & Heart Monitor Technician
Kansas Medical Center
05.2015 - 06.2017
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
- Arranged discharges and patient transportations.
- Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
Call Center Representative
OLC Global
08.2013 - 05.2015
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Accounting Assistant
Reazin Accounting
01.2006 - 05.2013
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
Education
No Degree - Business
Hutchinson Community College
05.2001 - 05.2005
Skills
Excellent organization skills
Certification
CPR
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Administrative Assistant
Wichita Public Schools- USD 259
03.2020 - 01.2021
Unit Clerk & Heart Monitor Technician
Kansas Medical Center
05.2015 - 06.2017
Call Center Representative
OLC Global
08.2013 - 05.2015
Accounting Assistant
Reazin Accounting
01.2006 - 05.2013
No Degree - Business
Hutchinson Community College
05.2001 - 05.2005
Administrative Assistant
Wichita Public Schools- USD 259
8 2017 - 5 2024
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