SARAH ISAZADEH
San Diego,CA
Summary
Dynamic hospitality professional with a proven track record at Hyatt Regency Mission Bay Spa & Marina, excelling in operational management and customer service. Skilled in team leadership and strategic planning, I enhanced guest satisfaction scores through effective staff training and streamlined processes, driving operational efficiency and fostering a culture of excellence.
Overview
9
9
years of professional experience
Work History
Assistant Outlets Manager
Hyatt Regency Mission Bay Spa & Marina
01.2025 - Current
- Trained and mentored staff on customer service best practices, contributing to improved team performance and customer satisfaction.
- Supervised daily operations to ensure seamless service delivery and compliance with operational standards.
- Implemented inventory management systems, optimizing stock levels and reducing waste across outlets.
- Managed staff schedules and coordinated training for new team members to facilitate efficient onboarding.
Assistant Sales Manager
Hotel Emporium
05.2021 - 01.2025
- Led sales team operations, implemented strategic initiatives, and developed client relationships to drive revenue growth while managing key accounts
- Analyzed market trends and competitor data to optimize pricing strategies, identifying new business opportunities that contributed to revenue growth in the hospitality sector
- Orchestrated cross-functional projects with marketing and operations teams to enhance guest experience and streamline booking processes, resulting in improved customer satisfaction and increased bookings
Assistant Front Office Manager
IHG Hotels
04.2018 - 04.2021
- Managed front desk operations, enhancing guest satisfaction through streamlined check-in processes and effective staff training.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness, leading to improved operational efficiency and guest experience.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness, improving guest experience.
Guest Service Manager
Hyatt Hotels
02.2017 - 12.2017
- Provided exceptional guest service at Hyatt Hotels, resolving guest concerns promptly to maintain high satisfaction ratings.
- Managed front desk operations at Hyatt Hotels, streamlining check-in processes to reduce wait times and enhance guest satisfaction.
- Managed guest relations to ensure a positive experience.
- Trained and supervised front desk staff for optimal service delivery.
- Coordinated with housekeeping to maintain room readiness and cleanliness.
Education
Associate degree - Chinese Language
Jinan University
Guangzhou, China12.2019
Associate degree - Hotel Management
Mortazavi College
Mashhad01.2017
Bachelor's degree - French Language And Literature
Ferdowsi University
Mashhad12.2015
Skills
- Customer Service
- Sales
- CRM
- Business Development
- Customer Engagement
- Market Analysis
- Data Analysis
- Project Management
- Operational efficiency
- Operations management
- Team Leadership
- Staff training
- Strategic Planning
- Analytical Thinking
- Time Management
- Problem Solving
- Presentation Skills
- Front desk operations
Awards
Award: BEST EMPLOYEE OF THE YEAR 2019 - Recognition for outstanding performance, Award: ELITE STUDENT AND ATHLETE AT FERDOWSI UNIVERSITY OF MASHHAD, Certificate: SECOND DEGREE (DAN 2) BLACK BELT IN TAEKWONDO
Languages
- English
- French
- Chinese (Mandarin)
- Persian
Hobbies and Interests
Exercising (Taekwondo, rock climbing, hiking, jogging, swimming, gym workouts), Language Learning and translating for people, Movies and Books, Music
Timeline
Assistant Outlets Manager
Hyatt Regency Mission Bay Spa & Marina
01.2025 - Current
Assistant Sales Manager
Hotel Emporium
05.2021 - 01.2025
Assistant Front Office Manager
IHG Hotels
04.2018 - 04.2021
Guest Service Manager
Hyatt Hotels
02.2017 - 12.2017
Associate degree - Chinese Language
Jinan University
Associate degree - Hotel Management
Mortazavi College
Bachelor's degree - French Language And Literature
Ferdowsi University