SARAH JABLONSKI
Sarasota,FL
Summary
Customer success professional proficient in nurturing client relationships and increasing customer satisfaction through personalized education and support. Experienced in managing multiple priorities and collaborating across teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BUSINESS DEVELOPMENT COORDINATOR
Dees Insurance Group
04.2025 - Current
- Serve as a brand advocate, building community engagement, strengthening strategic partnerships, and driving company growth.
- Organize educational events and translate technical concepts into clear, actionable guidance through presentations and conversations.
- Manage multiple projects and coordinate communications simultaneously to ensure high-quality outcomes.
ACCOUNT MANAGER
Dees Insurance Group
10.2023 - 04.2025
- Managed 1,000+ client accounts, providing personalized support, customer education, and guidance on product selection.
- Maintained a retention rate of over 90% in a competitive market.
- Leveraged CRM systems to track client communication, service tickets, and customer trends.
- Collaborated across departments to streamline workflows, improve efficiency, and increase customer satisfaction.
- Excelled in conflict resolution by de-escalating high-stress situations, maintaining positive dialogue, and converting unsatisfied customers into loyal clients.
- Exceeded first-month sales goal by 15.78% through personalized conversations and solution-focused guidance; a role record.
LEASING CONSULTANT
Timber Chase Apartments
01.2023 - 10.2023
- Delivered full-cycle customer support from inquiry through renewal via phone, email, and in-person communication.
- Maintained 100% property occupancy through personalized support, renewals, and proactive client engagement.
SALON COORDINATOR
Beyond Reflection Salon/Musart Salon
08.2021 - 12.2022
- Managed stylist calendars, client communication, product orders, and inventory while providing personalized customer product education.
- Handled high-volume client communication across multiple channels, ensuring efficiency and positive experiences.
Education
BACHELOR OF SCIENCE - COMMUNICATION
Illinois State University
01.2021
Skills
Customer Support; Verbal and Written Communication; Multi-Channel Support; Adaptability; Detail-Oriented; Learning-Oriented; CRM Systems; Customer Education; Problem-Solving; Brand Advocacy
Certification
- Fundamentals of Media Relations, Muck Rack, 09/20
Timeline
BUSINESS DEVELOPMENT COORDINATOR
Dees Insurance Group
04.2025 - Current
ACCOUNT MANAGER
Dees Insurance Group
10.2023 - 04.2025
LEASING CONSULTANT
Timber Chase Apartments
01.2023 - 10.2023
SALON COORDINATOR
Beyond Reflection Salon/Musart Salon
08.2021 - 12.2022
BACHELOR OF SCIENCE - COMMUNICATION
Illinois State University