Sarah Jackson
Galveston,TX
Summary
Driven General Manager with 20-year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.
Overview
23
23
years of professional experience
Work History
MMS - Regional Property Manager - Portfolio
MMS
Galveston, TX
03.2023 - Current
- Manage property portfolio, ensuring compliance with all relevant legislation and regulations.
- Develop and implemented strategies to maximize rental income and minimize vacancy rates.
- Conduct regular inspections of the portfolio's properties to ensure they are in good condition.
- Resolved Homeowner complaints in a timely and professional manner.
- Assist in preparing budgets for upcoming projects relating to capital projects of individual properties within the portfolio.
- Collect monthly assessments, rental fees, deposits and payments.
- Coordinate Monthly Board Meetings including Annual Meeting to report on yearly accomplishments.
MMS - Emerald By The Sea - General Manager
MMS
Galveston, TX
03.2017 - 03.2023
- Compiled maintenance and repair requests for submission to Maintenance department and reached out to local contractors for bid proposals
- Organized and participated in many meetings on a monthly basis to give residents opportunity to ask questions and provide forum for issues to be addressed
- Communicated with clients and tenants while offering strategic solutions to remedy problems
- Monitored timely receipt and reconciliation of HOA Maintenance Dues in accordance with Emerald's Declarant and Bi-laws
- Used strong negotiating talents to obtain reasonable fees from contractors for the following capital projects: Complete Cooling tower and HVAC overhaul including improvement of closed loop water quality, complete pool deck renovation, Elevator cab renovations, Flooring replacement, Roof Replacement and Generator replacement
- Communicated effectively with owners, residents and on-site associates
- Handled disciplinary actions, performance appraisals and terminations of company staff
- Collected and maintained careful records of rental, Cleaning and maintenance payments and payment dates
- Produced invoices in a timely manner to achieve income goals each year.
Sand 'n Sea Properties - Rental Supervisor/Lead Rental Agent
Sand 'n Sea Properties
Galveston, TX
01.2016 - 01.2017
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
- Great secretarial skills, phone coverage, filing, data entry, activity scheduling and general office duties
- Assisted customers with account information, placed reservations, set up and performed showing appointments, and assisted customers with technical support
- Committed to the assistance and support of others while maintaining a cheerful and helpful attitude
- Acquired excellent communication and interpersonal skills with the public and coworkers
- Coordinated with all departments ensuring smooth operation
- Developed policies and procedures that ensured consistency of quality and customer service
- Hired, trained and managed rental agents
- Designed and presented training curriculum for personnel
- Coordinated and evaluated monthly inventory counts
- Accurately handled cash and credit card deposits
- Excellent rapport building, presentation, and closing skills
- Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality service
- Provided support to management, handled routine administrative work, coordinated statements, maintained records, and tracked information
- Skilled in Outlook, Excel, MS Word, Property Plus, LSI, Slim CD (credit card batching system).
Landry's Restaurants Inc. - Restaurant/Training Manager
Galveston, TX
01.2013 - 12.2015
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Fisherman's Wharf - Front Manager
Landry's Seafood Inc
Galveston, TX
01.2005 - 12.2012
Landry's Restaurant Inc. - Front Manager
Houston and Galveston, TX
01.2001 - 01.2005
Education
Hospitality Administration -
Stephen F. Austin University
Landry's MIT Training Program
O'Connell High School
Skills
- Deadline-oriented
- Office Management
- Leadership/Supervision
- Organizational Development
- Policy and Procedures Development
- Overall Property Management
- Wonderful written and verbal Communication
- Conflict Resolution
- Customer Development
- Troubleshooting and well developed listening skills
- Recruitment
- Timeline management
- Budget development
- Operations management
- Coaching and mentoring
Timeline
MMS - Regional Property Manager - Portfolio
MMS
03.2023 - Current
MMS - Emerald By The Sea - General Manager
MMS
03.2017 - 03.2023
Sand 'n Sea Properties - Rental Supervisor/Lead Rental Agent
Sand 'n Sea Properties
01.2016 - 01.2017
Landry's Restaurants Inc. - Restaurant/Training Manager
01.2013 - 12.2015
Fisherman's Wharf - Front Manager
Landry's Seafood Inc
01.2005 - 12.2012
Landry's Restaurant Inc. - Front Manager
01.2001 - 01.2005
Hospitality Administration -
Stephen F. Austin University
Landry's MIT Training Program
O'Connell High School
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